Customer Support Specialist - Virtual/Remote - Expert in Property Management Software Solutions

Join the Team Revolutionizing Property Management Technology Enumerate, a pioneer in the HOA Property Technology space for over 30 years, is seeking a highly skilled and motivated Customer Support Specialist to join our dynamic team! As a Customer Support Specialist - Virtual/Remote, you will have the unique opportunity to work with a cutting-edge software solution that empowers over 1,500 top-tier property management companies worldwide. If you're passionate about delivering exceptional customer experiences, learning complex systems, and being part of a collaborative and proactive team, we want to hear from you! About Enumerate and Our Culture At Enumerate, we're dedicated to creating best-run Property Management Companies for our customers, and we strive to create a best-run company internally as well. Our team of 140+ professionals is driven by a shared set of Core Values that emphasize collaboration, innovation, and customer satisfaction. We're proud to have been recognized as a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support. Our company culture is built on a foundation of: Collaboration : We believe in the power of teamwork and work together to achieve common goals. Innovation : We're committed to staying at the forefront of property management technology and continually improving our products and services. Customer Satisfaction : Our customers are at the heart of everything we do, and we're dedicated to delivering exceptional experiences. Job Summary As a Customer Support Specialist - Virtual/Remote, you will play a critical role in providing top-notch support to our customers via email and phone. You'll be part of a supportive and collaborative team, working in a hybrid environment with the flexibility to work from our Clearwater, Florida or Knoxville, TN offices, or remotely. This is a full-time hourly role, offering a competitive salary range of $40,000 - $50,000, depending on experience. Key Responsibilities As a Customer Support Specialist - Virtual/Remote, your primary responsibilities will include: Responding to Customer Inquiries : Provide timely and effective support to customers via email and phone, addressing their questions and concerns. Troubleshooting and Problem-Solving : Utilize your analytical and problem-solving skills to resolve complex customer issues and provide solutions. Product Knowledge and Training : Develop and maintain in-depth knowledge of our property management software solution, including its features and functionality. Communication and Interpersonal Skills : Demonstrate excellent written and verbal communication skills, with the ability to effectively interact with customers, colleagues, and management. Multitasking and Time Management : Prioritize and manage multiple customer inquiries and tasks simultaneously, meeting productivity and performance standards. Continuous Learning and Improvement : Stay up-to-date with product updates, industry trends, and best practices, making recommendations for process improvements and enhancements. Requirements and Qualifications To be successful in this role, you'll need: Essential Qualifications: 2+ Years of Experience : In a contact center environment, preferably in a customer support or service role. Excellent Communication Skills : Both written and verbal, with the ability to effectively interact with customers, colleagues, and management. Proven Multitasker : Ability to work in an omnichannel environment, prioritizing and managing multiple customer inquiries and tasks simultaneously. Independent Problem Solver : A mindset for troubleshooting and resolving complex customer issues. US Work Authorization : Ability to work in the US without sponsorship. Preferred Qualifications: Proficiency in Microsoft Office : Experience with Microsoft Office applications, including Word, Excel, and Outlook. ZenDesk Experience : Familiarity with ZenDesk or similar support desk systems. Accounting and/or Property Management Terminology : Knowledge of accounting and/or property management concepts, terminology, and industry standards. Career Growth Opportunities and Learning Benefits At Enumerate, we're committed to the growth and development of our team members. As a Customer Support Specialist - Virtual/Remote, you'll have access to: Comprehensive Training Program : A structured training program to ensure your success in the role, including product knowledge, customer service skills, and support processes. Ongoing Coaching and Feedback : Regular coaching and feedback from experienced team leaders and mentors to help you continuously improve and grow. Career Advancement Opportunities : Opportunities for career advancement and professional growth within the company. : A tuition reimbursement program to support your ongoing education and development. Work Environment and Company Culture Highlights At Enumerate, we offer a dynamic and supportive work environment, with: Hybrid Work Arrangements : The flexibility to work from our Clearwater, Florida or Knoxville, TN offices, or remotely. Pet-Friendly Offices : Pet-friendly offices to bring your furry friends to work. Paid Food Trucks and Company Outings : Fun in-person perks, including paid food trucks and company outings. Competitive Salaries and Benefits : A comprehensive benefits package, including medical, dental, vision, life, and disability coverage, paid vacation, and holidays. 401(k) Plan and Employee Referral Program : A 401(k) plan and employee referral program to support your financial well-being. Compensation, Perks, and Benefits We offer a competitive salary range of $40,000 - $50,000, depending on experience, as well as a comprehensive benefits package, including: Medical, Dental, Vision, Life, and Disability Coverage : Comprehensive medical, dental, vision, life, and disability coverage. Paid Vacation and Holidays : Paid vacation and holidays to support your work-life balance. Tuition Reimbursement : A tuition reimbursement program to support your ongoing education and development. 401(k) Plan : A 401(k) plan to support your financial well-being. Employee Referral Program : An employee referral program to reward your referrals. Conclusion If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity! As a Customer Support Specialist - Virtual/Remote, you'll have the chance to make a real difference in the lives of our customers, while growing and developing your skills in a dynamic and supportive work environment. Apply for this job