Desktop Support Analyst I

• The Desktop Support Analyst position will support the night shift. • This is a remote position in which we are able to employ in the following states: Arizona, Arkansas, Connecticut, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wisconsin • JOB SUMMARY/PURPOSE • Acts as a primary point of contact for all technology related problems, requests and inquiries involving approved hardware, software and peripherals as well as supported business processes. • DEPARTMENT DESCRIPTION • Information Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The IS Apps Delivery and Ops function manages the operations of our existing services and implements new technology into the organization on behalf of our business customers. Our team includes the 24/7 service desk, application operations and implementation teams. • EXPERIENCE/EDUCATION/QUALIFICATIONS • Associate’s degree (preferably in Information Technology or a related field) or equivalent experience required. • Help desk experience preferred. • Experience in a healthcare environment preferred. • KNOWLEDGE/SKILLS/ABILITIES • Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision making process. Skilled at applying problem solving skills in a logical, systematic way to resolve issues. • Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling and planning work day to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines. • Conflict Resolution: Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members in order to reach a mutually acceptable solution. • Communication: Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership. • PHYSICAL DEMANDS • Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 – 100% of the time) CLIMB - STAIRS LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs LIFT (Knee to chest: 24"-54") 0 - 20 Lbs LIFT (Waist to Eye: up to 54") 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds WALK - LEVEL SURFACE STAND ROTATE TRUNK Standing REACH - Forward PUSH (0-20 pounds force) PULL (0-20 pounds force SIT BEND FORWARD at waist KNEEL (on knees) ROTATE TRUNK Sitting REACH - Upward MANUAL DEXTERITY Hands/wrists FINGER DEXTERITY PINCH Fingers GRASP Hand/Fist None specified Location: Samaritan Health Services · SHS IS Apps Delivery & Ops Schedule: 1.0 (80 hrs/pp), Night Apply tot his job