Senior Systems Administrator (Hybrid Onsite-Remote) – FULL-TIME in McLean, VA

Senior Systems Administrator (Hybrid Onsite-Remote) - FULL-TIME - TheIncLab - McLean, VA - work from home job Company: TheIncLab Job description: TheIncLab is the first human-centered artificial intelligence experience (AI+X) lab. TheIncLab’s award-winning, multi-disciplinary team is focused on designing and developing AI-enabled systems that learn and collaborate with humans. The company offers its clients comprehensive capabilities for rapid ideation, software development, and the building of smart systems and hardware solutions. Its open, scalable AI architecture approach, combined with years of experience in interactive engineering and emerging technology innovation, allows for rapid prototyping and deployment of transformational concepts, products, and solutions designed to work with meaningful human interaction, effectively bridging the gap between humans and intelligent systems. Job Description: We are looking for a well-rounded Senior Systems Administrator who will provide company-wide support for internal users and will be part of a small cohesive team. Responsibilities include managing all aspects of our Servers, workstations, applications, and network. The candidate must have strong interpersonal and communication skills as they will be directly interacting with end-users and must be able to manage and complete multiple tasks in a timely manner. Primary job responsibility is to provide direct user support and issue resolution via in-person, telephone, and online support tools in conjunction with a trouble ticket system. Knowledge supporting Microsoft Windows Server (All active directory and domain services), Windows 10/11 workstations, Microsoft Office 365, and networking (Firewalls, DMZ’s and Wireless) are a bonus. Responsibilities: • Candidate will be responsible for all technical support requests via in-person, phone, and email. • Perform systems installations, operation, and maintenance while ensuring coordination with the Cyber Security Specialist. Tasks include but are not limited to: Windows Server administration: OS, AD, User account management, Updates and backups; Management of file storage devices and backups; Workstation management: OS, Office applications, development tools, connectivity (Wired/Wi-Fi/VPN); Communication services: Email, MS Teams; Network connectivity: Wired, Wi-FI, VPN; Cloud services: o365, Azure, SharePoint. • Manage all helpdesk tickets and document all resolutions. Maintain/report on all project status. • Communicating and coordinating IT department activities (e.g., tech refreshes, and scheduled network maintenance) with all department-level personnel. • Work with HR to provide initial training on IT-related use and applications. • Manages our asset tracking database. • Developing recommendations for and assisting in research and procurement of IT assets, including computer accessories and support office supplies. • Participate in special projects as required/requested. • Monitoring client networks and security devices for compliance with Department of Defense (DoD) Information Assurance regulations; applying software patches and updates; and acting upon Information Assurance Vulnerability Alert (IAVA) scan results. Requirements • Bachelor’s Degree in Cybersecurity, Computer Science, Information Technology, or equivalent degree and a minimum of 3 years relevant work experience as an IT specialist, help desk technician, IT administrator, or similar IT role; OR minimum of 8 years relevant work experience. • 3 years of demonstrated computer hardware, software (office, o365), and systems administration experience. • CompTIA A+ and Security+ certifications. • Microsoft 365 Certified: Modern Desktop Administrator Associate (formerly MCP) • Familiarity with remote support software such as Go to Resolve, SolidWorks, Dameware, or BMC Track-IT. • Experience administering Active Directory, PKI, and DNS for OSD assets. • Demonstrated time management capabilities with the ability to manage multiple projects simultaneously and work collaboratively to resolve pressing client issues. • Strong verbal and written communication and interpersonal skills and demonstrated commitment to providing excellent customer service. • Prefer hands-on experience working with various Mac devices and applications, and operational use and understanding of the Mac CLI and AppleScript for troubleshooting and customization issues. Travel • The position will require 10% travel. • McLean, VA • Tampa, FL • Nashville, TN Benefits • Medical, Dental, and Vision Insurance • 100% company-paid Short-Term and Long-Term Disability • 100% company-paid Basic Life Insurance • Paid Time Off • Paid Holidays • 401(k) with employer matching and immediate vesting No relocation assistance is offered. This is a direct hire position. We do not accept indirect resumes, recruiters, or Third Parties Expected salary: Location: McLean, VA Job date: Thu, 21 Sep 2023 22:43:43 GMT Apply for the job now! Apply tot his job