Director, AI/ML Platform
About the position Responsibilities • Define and execute the AI/ML platform NorthStar strategy and roadmap, ensuring alignment with Visa’s global data, AI/ML, and business objectives. • Partner with business and technology to develop a comprehensive plan for migrating AI/ML workloads to the cloud. • Monitor market trends, competitive dynamics, and client needs to guide platform evolution and long-term planning. • Advocate for exceptional customer experiences powered by advanced AI capabilities. • Lead cross-functional teams of product managers, engineers, and data scientists in a matrixed organization to translate customer needs into platform capabilities. • Directly manage a team of product managers, foster a culture of innovation, accountability, and operational excellence. • Own the product definition and delivery of Visa’s AI/ML stack across both cloud and on-premises environments. • Drive conceptualization, prototyping, and launch of AI-powered solutions at the intersection of payments and technology. • Build business cases for new AI/ML capabilities and continuously evolve platform features to meet practitioner needs. • Partner with business units, product leaders, and engineering teams to ensure alignment and flawless execution. • Represent Visa in engagements with public cloud providers (AWS SageMaker, Google Vertex AI, Microsoft Azure ML) and internal stakeholders. • Define detailed platform requirements, acceptance criteria, and success metrics (e.g., SLAs, operational KPIs). • Apply hands-on expertise in designing cloud-native architectures and enterprise-scale applications on the cloud. • Lead backlog grooming and facilitate collaboration across product, engineering, and data science teams. • Ensure platform capabilities meet compliance, model risk management, and onboarding requirements. • Oversee development and delivery to ensure adherence to timelines, quality standards, and strategic objectives. Requirements • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD • Minimum 8 years in product management with a proven track record of delivering complex products in matrixed organizations. • Experience influencing senior stakeholders and driving consensus across complex organizations. • Proficiency in Agile methodologies and tools (JIRA, Confluence, Tableau). Experience in highly technical, fast-paced environments. • Advanced skills in Microsoft Office and familiarity with product lifecycle management for AI/ML platforms. • Deep expertise in AI/ML concepts, platforms, and tools, enabling the design and delivery of enterprise-grade solutions. • Hands-on experience with cloud-native AI/ML stacks and large-scale systems across AWS, GCP, and Azure. • Proficiency in data science, deep learning, GenAI, and big data technologies, driving innovation and scalability. • Strong knowledge of MLOps frameworks, CI/CD pipelines, containerization (Docker, Kubernetes), and model governance, ensuring operational excellence and compliance. • Understanding of responsible AI principles and ethical considerations, promoting trust and transparency in AI solutions. • Strong ability to align AI/ML capabilities with strategic outcomes in financial services and payments. • Hands-on experience applying AI/ML to real-world challenges (fraud detection, credit risk, payment systems). • Knowledge of regulatory compliance and data privacy in enterprise AI/ML contexts Nice-to-haves • 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD • 5+ years of people management experience. • 10+ years of experience in product management or platform leadership roles in data and AI transformation or cloud migration. Benefits • Medical • Dental • Vision • 401 (k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness Program Apply tot his job