Director of Acquisition & Retention

Director of Acquisition & RetentionAmerican Giant Global Careers Part-time | Remote A Luxury Sovereign Lifecycle Dominion Narrative There are roles that influence growth. And then there are roles that determine how a brand is chosen, remembered, and returned to. At American Giant Global Careers, Acquisition & Retention is not a department— it is the sovereign mechanism through which the company expands its reach and protects its legacy. We are seeking a Director of Acquisition & Retention who leads with precision, thinks with architectural discipline, and treats the customer lifecycle as a system of interlocking forces— each one capable of shaping the brand’s future. This is not about managing funnels. This is about governing an ecosystem where customer destiny is engineered, not observed. Where Strategy Transcends Interaction Your work will define the governing laws of the customer universe: • The gravitational pull that draws the right audiences into the brand’s orbit • The emotional and behavioral pathways that transform visitors into participants • The experience architecture that creates loyalty strong enough to withstand competition • The intelligence systems that anticipate churn before it becomes reality • The value ecosystem that converts one interaction into a lifetime of affinity You are not maintaining relationships. You are designing allegiance. Your Dominion Across the Lifecycle Terrain As Director of Acquisition & Retention, you will: – Compose a unified lifecycle doctrine where acquisition and retention reinforce one another – Engineer high-conversion entry points grounded in behavioral insight – Build engagement systems that adapt to the customer’s emotional and contextual journey – Develop predictive models that identify the earliest signals of long-term value – Oversee experimentation that reveals new levers of psychological and economic impact – Shape communication frameworks that speak with clarity, confidence, and resonance – Guide leadership with insights that define how customer value compounds over time You move beyond tactics. You work at the level of designing momentum. The Sovereign Strategist We Are Calling Forward We seek an individual who possesses: • Mastery of acquisition engines, retention architecture, CRM systems, and lifecycle mapping • A calm, authoritative intellect capable of steering long-term evolution • The discipline to build structures that withstand volatility • The intuitive grasp of human behavior that transforms insight into foresight • Communication that is polished, strategic, and profoundly persuasive • Independence aligned with a Part-time | Remote executive mandate • A mindset that treats the customer lifecycle not as a flowchart— but as a living system This role is not for someone who manages KPIs. It is for the individual who shapes customer destiny. A Remote Role With Global Reach and Deep Influence Even from a distance, your authority will permeate cross-market operations. Your frameworks will shape how audiences discover the brand. Your systems will govern how long they stay. Your decisions will influence revenue, loyalty, and cultural positioning. Your presence may be remote, but your impact will be foundational— • woven directly into the structure of the business. Apply tot his job