**Director, Partner & Customer Service (Remote) at blithequark**

Are you a seasoned leader with a passion for delivering exceptional customer and partner experiences? Do you thrive in a fast-paced environment where innovation and collaboration drive success? If so, we invite you to join blithequark as a Director, Partner & Customer Service, where you'll have the opportunity to shape the future of customer experience and lead a talented team of professionals. **About blithequark** At blithequark, we're not just a company – we're a community of passionate individuals who share a common goal: to inspire and delight our customers and partners every day. We're known for our commitment to excellence, our dedication to our values, and our relentless pursuit of innovation. As a leader at blithequark, you'll be part of a dynamic team that's shaping the future of customer experience and driving business growth. **Job Summary** As a Director, Partner & Customer Service, you'll be responsible for leading the strategy, planning, operations, delivery, programs, financials, and continuous improvement of world-class customer and partner experiences through multi-disciplinary global contact centers and related functions. This includes oversight of outsourced contact center functions, leveraging innovative work methodologies, process improvements, technology, and analytics & insights to deliver exceptional partner and customer experiences and operational excellence. **Key Responsibilities** * Model leadership behaviors that are grounded in blithequark's Mission and Values * Drive the engagement, development, and performance of all members of the team * Set goals and actively provide partners with coaching, feedback, and development opportunities * Identify, understand, and align with customer needs and develop strategy, plans, budgets, and deliver world-class operations and services * Establish, measure, and continuously improve metrics, including customer and partner experience, service levels, quality, and financials * Lead initiatives to identify and eliminate root causes for customer/partner pain points, scale operations through standardized processes and industry-leading digital capabilities, consistently deliver exceptional customer/partner experiences, and seamlessly integrate business change(s) into all aspects of contact center operations **Essential Qualifications** * 10 years' experience leading contact centers and/or customer experience centers * 5+ years' experience leading contact centers in an outsourced environment (preferred) * Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology * Experience developing and implementing operations improvement strategies for global contact centers * Comfortable with a fast-paced environment and all aspects of change management * Progressive experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers * Experience leading transformation and continuous improvement initiatives * Progressive experience with storytelling/communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration * Has experience leveraging Lean, Six Sigma, or similar methodologies * Demonstrated track record of results and improvements * Master's degree (preferred) **Preferred Qualifications** * Experience working in a remote or hybrid work environment * Familiarity with cloud-based contact center technologies and platforms * Experience with data analytics and reporting tools * Certification in customer experience, contact center management, or a related field **What We Offer** At blithequark, we're committed to providing our partners with a comprehensive compensation and benefits package that includes: * Competitive pay and benefits * 100% tuition coverage through our blithequark College Achievement Plan * Health coverage with a variety of plans to choose from * Stock & savings programs like our equity reward program, Bean Stock * Flexible scheduling and opportunities for paid time off * A comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) plan **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our culture is built on a foundation of trust, respect, and open communication, and we're committed to creating a workplace that's inclusive and welcoming to all. **How to Apply** If you're a motivated and experienced leader who's passionate about delivering exceptional customer and partner experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and welcoming to all, and we believe that diversity and inclusion are essential to our success. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected]. Apply Job! Apply for this job