**Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex**

As a dynamic and customer-centric organization, arenaflex is seeking an exceptional Email/Chat/Phone Specialist to join our team of passionate professionals who share a love for live events. As a key member of our customer experience team, you will play a vital role in delivering memorable experiences for our customers, from the point of purchase to the moment they enter the gates. If you're a team player with a passion for live events and a drive to provide exceptional customer service, we want to hear from you. **About arenaflex** arenaflex is a leading online marketplace for live event tickets, dedicated to creating unforgettable experiences for our customers. We pride ourselves on our commitment to customer satisfaction, and our team is passionate about making connections with our customers, whether it's troubleshooting a technical concern or answering questions about events or our services. As a customer experience representative at arenaflex, you will be at the forefront of representing our brand, helping to ensure that our fans get the right seats at the right price. **Key Responsibilities** As an Email/Chat/Phone Specialist at arenaflex, your key responsibilities will include: * Handling customer contacts, promptly and professionally, via phone, email, and live chat * Answering questions about purchases, orders, inventory, and upcoming events * Providing proactive support to our customers via phone, email, and live chat * Utilizing internal and external technology to manage order fulfillment * Being a team player and contributing to our culture and growth * Creating memorable experiences with customers who share our love for live events **How Your Role Contributes to the Success of arenaflex** As a customer experience representative at arenaflex, your role will contribute significantly to the success of our organization in the following ways: * Providing exceptional customer service, which drives customer satisfaction and loyalty * Utilizing internal and external technology to manage order fulfillment, ensuring seamless customer experiences * Collaborating with our team to create memorable experiences for our customers * Contributing to our culture and growth, helping to drive business objectives and achieve success **Career Growth Opportunities and Learning Benefits** As a customer experience representative at arenaflex, you will have the opportunity to grow and develop your skills in the following ways: * Complete new hire orientation, gaining the resources you need to be successful * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers * Acclimate to team and company norms, business objectives, and arenaflex values * Gain access to and familiarize yourself with our accounts and internal systems * Shadow teammates and document what you have learned from observing and listening to their emails and calls **90 Days in** * Perform core responsibilities comfortably on your own * Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives * Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies * Understand service level expectations, KPIs, and other metrics to watch for **180 Days in** * Apply methods to execute individual tasks that positively impact the team * Play an active role in continued learnings to advance skill sets necessary for team goals * Handle front-line customer escalations and follow-ups * Feel empowered to participate in extracurricular projects that will contribute to the success of the organization **What You'll Bring** To be successful in this role, you will need to bring the following skills and qualities: * 1-2 years of customer service experience via phone, email, and live chat * Team player mentality and drive to contribute to culture and growth * Sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software **Schedule** As a customer experience representative at arenaflex, you will work a hybrid schedule with 3 days in office and 2 days remote. Your specific schedule will be: * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * $40,000 base salary with bi-annual bonuses and equity * Training is fully paid * Competitive compensation; bonus incentives and equity for all employees * FLEX PTO; mental health days; medical, dental, and vision insurance * 401K matching; monthly credits and discounts for attending live events * Hybrid working model; and a variety of additional workplace perks **How to Apply** If you're a motivated and customer-centric individual with a passion for live events, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of passionate professionals at arenaflex. ```html Apply Now Click the link below to register as a candidate and submit your application. Apply Job! ``` Apply for this job