**Experienced Customer Service Representative – Remote Contact Center Chat Support**

At arenaflex, we're on a mission to revolutionize the way our members interact with us. As a key member of our Remote Contact Center Chat Support team, you'll play a vital role in delivering exceptional customer experiences through various digital channels. If you're passionate about providing top-notch service, have a knack for problem-solving, and are comfortable working in a fast-paced sales environment, we want to hear from you! **About arenaflex** arenaflex is a leading financial institution dedicated to serving the needs of our members across Louisiana and beyond. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to faith, diversity, and inclusivity has created a unique culture that values the contributions of every team member. We're proud to offer a comprehensive benefits package, opportunities for growth and development, and a work environment that's both challenging and rewarding. **A Day in the Life of a Remote Contact Center Chat Representative** As a Remote Contact Center Chat Representative, you'll be the face of arenaflex, providing support to our members through various digital channels, including: * Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. * Providing support to ensure online membership applications are completed and submitted within a timely manner. * Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels. * Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. * Maintaining a strong working knowledge of arenaflex's products and services. **Key Responsibilities** * Provide exceptional customer service through various digital channels, including chat, email, and phone. * Resolve member issues and concerns in a timely and professional manner. * Cross-sell arenaflex products and services to meet member needs. * Maintain accurate records and documentation of member interactions. * Collaborate with internal teams to ensure seamless member experiences. * Stay up-to-date on arenaflex's products and services to provide expert guidance to members. **Essential Qualifications** * High School Diploma or equivalent. * 1 year of experience in a customer service position. * Excellent oral, written, and telephone communication skills. * Strong problem-solving and member service skills. * Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. **Preferred Qualifications** * Experience in a financial institution or related industry. * Knowledge of credit union products and services. * Certification in customer service or a related field. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment with multiple priorities. * Proficiency in Microsoft Office products, especially Word, Excel, and PPT. * Strong attention to detail and organizational skills. * Ability to work independently and as part of a team. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. As a Remote Contact Center Chat Representative, you'll have access to: * Comprehensive training programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * Mentorship and coaching from experienced team members. * Continuous learning and development opportunities to stay up-to-date on industry trends and best practices. **Work Environment and Company Culture** arenaflex is a tobacco-free facility, and we're committed to creating a safe and inclusive work environment. As a Remote Contact Center Chat Representative, you'll work from the comfort of your own home, with a dedicated workspace and secure internet connection. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. **Compensation, Perks, and Benefits** As a Remote Contact Center Chat Representative, you'll enjoy a competitive hourly rate, ranging from $17.00 to $20.80, depending on experience. You'll also have access to a comprehensive benefits package, including: * Medical, Dental, and Vision Insurance with generous employer premium contributions. * Health Savings Account with employer contributions for eligible employees. * Employer-Paid Group Life Insurance. * Voluntary Dependent Life Insurance. * Paid Vacation & Sick Leave. * 15 Paid Holidays, including a Cultural Floating Holiday. * 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. * Paid Time Off to volunteer with approved non-profits and charities. * Tuition Reimbursement Program. **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now by visiting our website and submitting your application. Don't miss this opportunity to join the arenaflex team and start your career in a dynamic and rewarding environment. Apply Now Apply for this job