**Email/Chat/Phone Specialist (Nights and Weekends) – Live Events Enthusiast Wanted at arenaflex**

At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a leading ticket marketplace, we're dedicated to providing top-notch service to our fans, ensuring they get the right seats at the right price. We're seeking an exceptional Email/Chat/Phone Specialist (Nights and Weekends) to join our team, who shares our enthusiasm for live events and is committed to delivering exceptional customer experiences. **About arenaflex** arenaflex is a dynamic and innovative company that's revolutionizing the way people experience live events. With a passion for creating memorable moments, we're dedicated to providing our customers with the best possible service, from the point of purchase to the gates of the venue. Our team is comprised of live event enthusiasts who are driven to make a difference in the lives of our customers. **The Opportunity** As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll have the opportunity to engage with hundreds of customers, providing proactive, friendly, and high-quality service. You'll be on the front lines of representing the arenaflex brand, helping to ensure that our fans get the right seats at the right price. This role is perfect for someone who is passionate about live events, has excellent communication skills, and is driven to deliver exceptional customer experiences. **Key Responsibilities** * Handle customer contacts, promptly and professionally, via phone, email, and live chat. * Answer questions about purchases, orders, inventory, and upcoming events. * Support our customers proactively, utilizing internal and external technology to manage order fulfillment. * Be a team player and contribute to culture and growth. * Create memorable experiences with customers who share our love for live events. **How Your Role Contributes to the Success of arenaflex** * Provide exceptional customer service, ensuring that our fans have a positive experience with arenaflex. * Utilize internal and external technology to manage order fulfillment, ensuring that our customers receive their tickets on time. * Contribute to the growth and development of our team, sharing knowledge and best practices. * Participate in extracurricular projects that contribute to the success of the organization. **Career Growth Opportunities and Learning Benefits** * Complete new hire orientation, gaining the resources you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Acclimate to team and company norms, business objectives, and arenaflex values. * Gain access to and familiarize yourself with our accounts and internal systems. * Shadow teammates and document what you have learned from observing and listening to their emails and calls. **Progression Expectations** * 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. * 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals. * 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations. **What You'll Bring** * 1-2 years of customer service experience via phone, email, and live chat. * Team player mentality and drive to contribute to culture and growth. * Sense of curiosity to ask questions and keenness to improve upon work. * Passion for live events (sports, concerts, or theatre). * Flexible schedule to work evenings, weekends, and holidays. * Excellent verbal and written communication skills. * Experience with Zendesk or similar help desk software. **Schedule** * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off * Hybrid schedule with 3 days in office and 2 days remote. **Compensation and Benefits** * $40,000 base salary with bi-annual bonuses and equity. * Training is fully paid. * Competitive compensation, bonus incentives, and equity for all employees. * FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, monthly credits and discounts for attending live events, hybrid working model, and a variety of additional workplace perks. **How to Apply** If you're passionate about live events and are committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of creating unforgettable experiences for our customers. Apply Now! Apply for this job