**Experience Architect, Digital Customer Journeys at blithequark**

Join the innovative team at blithequark as we revolutionize the world of work with cutting-edge technology and a passion for making a positive impact. As a visionary Experience Architect, Digital Customer Journeys, you will be at the forefront of transforming the end-to-end blithequark customer experience, shaping the future of work, and empowering organizations to find smarter, faster, and better ways to work. **About blithequark** At blithequark, we're on a mission to make the world work better for everyone. Founded in sunny San Diego, California in 2004 by visionary engineer Fred Luddy, we've grown into a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, empowering organizations to find smarter, faster, and better ways to work. **Job Description** As an Experience Architect, Digital Customer Journeys, you will lead and evolve enterprise customer experience initiatives, driving transformation across the end-to-end blithequark customer experience. You will be responsible for designing and maintaining service blueprints that map the full customer journey, shaping customer success offerings through human-centered service design, and facilitating conversations that align teams around the needs and expectations of our customers. **Key Responsibilities:** • **Build and Maintain Service Blueprints:** Partner with cross-functional teams to develop, document, and maintain service blueprints that visualize customer touchpoints, frontstage and backstage processes, and support systems across the customer lifecycle. • **Collaborate with Strategy, Product Management, Engineering, and Business Stakeholders:** Translate the blueprint into activation strategies and plans that span digital and human touchpoints across the end-to-end blithequark customer experience. • **Create Storyboards and Experience Visualizations:** Translate insights and hypothesis into low- to high-fidelity concepts to be utilized for validating experiences via qualitative research sessions. • **Service Design for Customer Success:** Lead the design of differentiated success experiences for blithequark Customers and Teams by intentionally designing the service aspect of our Customer Success offering. • **Stakeholder Engagement:** Plan and lead design thinking and service design workshops with internal stakeholders to uncover pain points, map journeys, and ideate improvements. • **CX Governance & Standards:** Contribute to the development of frameworks, templates, and standards that support consistent and scalable customer experience practices. **Qualifications:** To be successful in this role, you will have: • **5+ years of experience** in UX architecture, service design, customer experience, or a related field • **Deep understanding** of user experience and service design principles and systems thinking, information architecture, and visual communication • **Demonstrable experience** and a representative portfolio of creating and managing service blueprints and journey maps • **Executive presence** and the ability to tell inspiring and compelling stories to diverse audiences, trustworthy in delivering on your commitments • **Confident leading through influence**, with innate ability to meet stakeholders where they are and bring them along through changes and product evolution • **The ability to recommend trade-off decisions** between possible, desirable, and viable, which requires a good sense of what is technically feasible • **Proficient in tools** such as Miro, Figma, Lucidchart, Adobe XD, or equivalent • **Bachelor’s or Master’s degree** in UX Design, Service Design, HCI, or related field (or equivalent experience) **Work Environment and Company Culture:** At blithequark, we approach our distributed world of work with flexibility and trust. Our work personas (flexible, remote, or required in office) are categories that are assigned to employees depending on the nature of their work and their assigned work location. We strive to create an accessible and inclusive experience for all candidates and employees. **Equal Opportunity Employer:** blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. **Accommodations:** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. **Export Control Regulations:** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), blithequark may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon blithequark obtaining any export license or other approval that may be required by relevant export control authorities. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including a comprehensive benefits program, flexible work arrangements, and opportunities for professional growth and development. **How to Apply:** If you're a motivated and innovative Experience Architect, Digital Customer Journeys, ready to join a dynamic team and shape the future of work, apply now to this exciting opportunity at blithequark. Apply for this job