**Experienced ACES Process Manager – Quality Control and Continuous Improvement at arenaflex Logistics**

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences. As a leading e-commerce company, we're constantly pushing the boundaries of innovation and excellence. Our Amazon Customer Excellence System (ACES) team is at the forefront of this movement, driving quality, productivity, safety, and speed across our operations. We're seeking a highly skilled and passionate ACES Process Manager to join our team and help us achieve our mission. **About arenaflex Logistics** arenaflex Logistics is the last mile delivery arm of arenaflex, delivering packages and smiles to our customers every day. As a key player in the logistics industry, we're committed to providing exceptional service, ensuring timely and efficient delivery, and fostering a culture of innovation and excellence. Our inclusive and diverse work environment empowers Amazonians to deliver the best results for our customers. **Job Summary** As an ACES Process Manager, you will be the guardian of quality control at arenaflex Logistics. You will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) across our Delivery Stations (DS). You will work closely with teams across Operations, Learning, Finance, and other supporting functions to identify defects and opportunities, measure performance, and track changes. You will be the Subject Matter Expert (SME) on all processes and will be expected to catalog and share this expertise with your stakeholders in a clear and scalable manner. **Key Responsibilities** * Be the Subject Matter Expert (SME) on all operational processes * Lead process integration efforts at our Delivery Stations (DS) * Lead Continuous Improvement initiatives using Lean Six Sigma tools like Kaizens, Root Cause Analysis, etc. * Own and manage change on a granular level * Perform audits to ensure continuous SOP adoption and eliminate defects and deviations * Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement * Ensure that we are always delivering the best possible service to our customers **A Day in the Life** As an ACES Process Manager, you will work closely with all arenaflex Logistics teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include: * Station Ops * Last Mile team/Delivery Service Providers (DSP) * Learning * Finance * HR * Loss Prevention You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with arenaflex Standard Work. **About the Team** The Amazon Customer Excellence System (ACES) team is a group of highly qualified individuals responsible for the quality, productivity, safety, and speed of arenaflex Operations. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise on all Standard Operating Procedures (SOPs). **Basic Qualifications** * Bachelor's Degree * Lean Six Sigma certification * Experience in complex operational and process improvement projects * Data-oriented approach, using KPIs to measure performance * Understand and excel at Process Mapping and related tasks * Fluent Portuguese and advanced English skills * Availability for travel **Preferred Qualifications** * Post-Graduate Degree * Experience in project management (Agile preferred) * Experience in logistics and/or supply chain * Ability to handle changing priorities and use good judgement in stressful situations **Why Join arenaflex?** At arenaflex, we're committed to creating a diverse and inclusive workplace where everyone can thrive. We offer a range of benefits and perks, including: * Competitive salary and bonus structure * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Professional development opportunities * Collaborative and dynamic work environment * Access to cutting-edge technology and tools * Opportunities for career growth and advancement **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace where everyone can thrive. **Job ID** J-18808-Ljbffr **Posted Date** October 17, 2024 **Apply Now** Apply Job! Apply for this job