Experienced Airport Customer Experience Specialist – Delivering Exceptional Service in a Dynamic Airport Environment at blithequark

Introduction to blithequark Imagine working in one of the most vibrant and dynamic environments in the world, where every day brings new challenges and opportunities to make a real difference in people's lives. At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations and leave lasting impressions. As a leader in the aviation industry, we are committed to innovation, excellence, and community engagement. Our airport is a hub of activity, with thousands of passengers passing through our terminals every day, and we are dedicated to providing a world-class experience that showcases the best of our city and our values. Job Overview We are seeking an enthusiastic and customer-focused individual to join our Customer Experience team as an Airport Customer Experience Specialist. This is an exciting opportunity to launch your career in a fast-paced and rewarding environment, where you will play a critical role in delivering positive customer experiences and ensuring that every interaction with our airport is memorable and enjoyable. As a key member of our team, you will be responsible for engaging with customers, responding to their needs, and providing exceptional service that reflects the high standards of blithequark. Key Responsibilities Engage with customers, review their daily work sheets, and react to changes in the operating environment to ensure seamless and personalized experiences. Collaborate with various stakeholders, including DPS, AOC, TSC, EOC, Airlines, and CBP, to deliver positive customer experiences during routine and emergency events, such as accident/injury reports, elevator/Skylink entrapments, and homeless population management. Provide accurate and helpful information to customers, answering their questions and concerns about airport services, amenities, concessions, airlines, and kiosks. Offer customer assistance for internal and external stakeholder requests, including terminal tours, media events, Military Service Member Support/USO, SkyLink interruptions, and Airline Special events. Perform multiple customer experience functions across all areas of the terminal, including public spaces, airline spaces, checkpoints, concessions, customs and border protection, custodial and maintenance support, and terminal projects. Maintain accurate activity logs and status reports to monitor business unit performance and identify areas for improvement. Execute daily operational and 4-day forecast plans to direct engagement and interaction with customers, mitigating customer impact and maintaining a positive customer experience throughout all terminals. Essential Qualifications To be successful in this role, you will need: At least two years of experience in a direct customer service environment, with a proven track record of delivering exceptional customer experiences. Completion of high school curriculum or equivalent, with a strong foundation in communication, problem-solving, and interpersonal skills. Physical ability to lift and carry up to 20 lbs for approximately 500 feet, with occasional lifting and/or pushing up to 50 lbs. Possession of a valid Class C driver's license, with a clean driving record and ability to travel to different locations within the airport. Preferred Qualifications While not essential, the following qualifications are highly desirable: Ability to speak a second language in addition to English, with fluency in languages such as Spanish, Arabic, or Mandarin being particularly valuable. Proficiency in Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer applications, with ability to learn new systems and technologies quickly. Skills and Competencies To excel in this role, you will need to possess excellent communication, interpersonal, and problem-solving skills, with ability to work effectively in a fast-paced and dynamic environment. You will be a team player, with a positive and flexible attitude, and a passion for delivering exceptional customer experiences. Other key skills and competencies include: Strong customer service skills, with ability to empathize with customers and provide personalized solutions to their needs. Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders, including customers, colleagues, and external partners. Ability to work in a fast-paced and dynamic environment, with flexibility to adapt to changing circumstances and priorities. Strong problem-solving and analytical skills, with ability to identify and resolve customer complaints and concerns in a fair and efficient manner. Ability to maintain accurate records and reports, with attention to detail and ability to analyze data to identify trends and areas for improvement. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees, with opportunities for career advancement, training, and education. As an Airport Customer Experience Specialist, you will have access to a range of learning and development programs, including: Comprehensive training in customer service, communication, and problem-solving skills. Opportunities for career advancement, with potential to move into leadership or specialized roles. Access to education and training programs, including workshops, conferences, and online courses. Mentorship and coaching from experienced colleagues and leaders. Work Environment and Company Culture At blithequark, we are proud of our diverse and inclusive workplace culture, with a strong focus on teamwork, collaboration, and community engagement. Our airport is a vibrant and dynamic environment, with a range of amenities and services, including restaurants, shops, and entertainment facilities. As an employee, you will have access to a range of benefits, including: Competitive salary and benefits package, with opportunities for bonuses and rewards. Comprehensive health and wellness program, with access to fitness classes, health screenings, and employee assistance programs. Opportunities for community engagement and volunteer work, with support for local charities and causes. Recognition and reward programs, with opportunities for employee recognition and celebration. Compensation, Perks, and Benefits At blithequark, we offer a competitive salary and benefits package, with opportunities for bonuses and rewards. Our benefits include: Comprehensive health, dental, and vision insurance, with access to flexible spending accounts and health savings accounts. 401(k) retirement plan, with employer matching and opportunities for retirement savings. Paid time off, with opportunities for vacation, sick leave, and holidays. Employee discounts and perks, with access to exclusive offers and discounts on airport services and amenities. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for the Airport Customer Experience Specialist role at blithequark. This is an exciting opportunity to join a dynamic and innovative team, with opportunities for career growth, learning, and development. Don't miss out on this chance to take your career to new heights and make a real difference in the lives of our customers. Apply today and join the blithequark team! Apply for this job