Experienced Associate Customer Service Representative for TRICARE Dental Program - Delivering World-Class Support to Military Families and Communities - blithequark

Introduction to blithequark and the TRICARE Dental Program For over two decades, blithequark has proudly served the military community through its TRICARE Dental Program (TDP), providing dental benefits to 1.8 million active duty family members, National Guard and Reserve members, and their families. As a leader in dental healthcare, blithequark is committed to delivering world-class customer service to those who serve our country. We believe that our military community deserves the best support possible, and we are dedicated to making a positive impact on their lives. If you share our passion for serving others and are looking for a rewarding career, we invite you to join our team as an Associate Customer Service Representative. Job Overview In this critical role, you will be responsible for handling customer inquiries via telephone, email, and in-person communication in a fast-paced customer service center. Your mission will be to troubleshoot and resolve customer complaints, ensuring that responses to inquiries are completed timely and according to established service and quality standards. As a key member of our team, you will play a vital role in delivering exceptional customer service to our military community, making a real difference in their lives. Key Responsibilities Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution Meet all production, quality, and adherence standards, attending all required training classes to ensure continuous improvement Elevate issues to the next level of supervision as appropriate, demonstrating a commitment to resolving complex issues efficiently Maintain accurate records, including timekeeping records, to ensure seamless operations and compliance with regulatory requirements Perform other duties as assigned or requested, demonstrating flexibility and a willingness to adapt to changing priorities Qualifications and Requirements To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. The minimum qualifications include: High School Diploma or GED required for all levels 1-2 years of customer service experience in a call center preferred, with healthcare customer service experience strongly preferred Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check Preferred qualifications include: Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally Ability to take direction and navigate through multiple systems simultaneously Ability to maintain composure under stressful and fast-paced conditions Strong written and verbal communication skills, with the ability to communicate complex information in a simple, customer-facing way Essential Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and resolve complaints efficiently Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously Strong attention to detail, with a focus on accuracy and quality in all aspects of work Ability to adapt to changing priorities and deadlines, demonstrating flexibility and a willingness to learn Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As an Associate Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive training programs to enhance your customer service skills and knowledge Opportunities for career advancement and professional growth within the company A supportive and collaborative work environment that encourages learning and development Access to a range of resources and tools to help you succeed in your role Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a workplace where everyone feels valued and supported. As an Associate Customer Service Representative, you will be part of a dynamic and diverse team that is passionate about delivering exceptional customer service and making a difference in the lives of our military community. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package and a range of perks and benefits to our employees, including: Competitive salary and benefits package Opportunities for career advancement and professional growth A supportive and collaborative work environment Access to a range of resources and tools to help you succeed in your role Flexible work arrangements, including the opportunity to work from home Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Associate Customer Service Representative role at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our military community, while also developing your skills and advancing your career. Don't miss out on this exciting opportunity to join a dynamic and supportive team – apply today! Work Schedule: 11:30 AM-8:00 PM (training hours: 8:00 AM-4:30 PM for 7 weeks) Important Note: As part of the hiring process, we will perform a pre-hire background check, drug screen, and credit check to meet Department of Defense (DoD) requirements. Significant negative history (e.g., accounts currently in collections) could result in disqualification. Successful attainment of a DoD level 2 clearance is also required. Equal Opportunity Employer: blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity, or any other category protected by applicable federal, state, or local law. Apply for this job