Experienced Bilingual Customer Service Associate - Night Shift for Innovative Enterprise Software Solutions at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in Enterprise Software Blithequark, a pioneering enterprise software company, is seeking highly skilled and motivated bilingual customer service associates to join our dynamic team. As a customer support representative, you will play a vital role in delivering exceptional customer experiences, resolving technical issues, and providing top-notch service to our diverse customer base. If you're passionate about customer service, have a flair for problem-solving, and thrive in fast-paced environments, we want to hear from you! About Blithequark and the Industry Blithequark operates in the highly competitive and lucrative enterprise software industry, specifically focusing on innovative solutions for commercial "for-hire" transportation companies and private fleets. Our comprehensive platform provides an alternative to traditional software development methods, making us a unique player in the market. We're committed to debunking traditional methods and creating superb software that's easy to use, serving customers with a high sense of urgency, and driving long-term value through constant improvement. Job Summary We're looking for a bilingual customer service associate to join our night shift team. As a customer support representative, you will be responsible for providing exceptional customer service, resolving technical issues, and supporting our rapidly growing service solutions. You will work in a multi-channel contact center environment, handling customer requests via phone, chat, and email. Your primary goal will be to deliver a positive customer experience, increase productivity, and champion our cultural principles. Key Responsibilities: Provide exceptional customer service and support to a diverse customer base via phone, chat, and email Troubleshoot and resolve technical issues, training, and product-related problems Assist customers with general inquiries, product information, and account issues Prioritize work queues and backlogs, managing multiple cases per day Complete help tickets for issues requiring technical support or development team assistance Model and champion Blithequark's cultural principles as we scale Work collaboratively with the customer support team to achieve shared goals and objectives Requirements Minimum Requirements: 1-3 years of experience in a customer-facing role within a contact center environment Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings Experience in a high-pace environment handling escalated customers and following up on customer requests in a timely manner Strong problem-solving skills and a proven ability to deliver a positive customer experience Exceptional communication skills to effectively communicate with a wide range of customers Experience working with ticketing systems (e.g., Zendesk, Hubspot, ServiceCloud) Proficient with macOS and both Apple and Android mobile devices for app usage Solutions-oriented with strong problem-solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders Preferred Qualifications: Strong ability to actively listen and ask follow-up questions to drive customer success Ability to verbally guide customers to solutions in both app and web-based applications Thrive in an unstructured, fast-paced, and change-heavy environment Ability to work flexible hours when needed (nights and weekends) Experience supporting service requests in billing, RMA, cancellations, and renewals Experience supporting telematics systems, ELDs, and hours of service compliance is a plus To Land the Job, You'll Need... Fluent in Spanish Ultra-positive attitude and cool under pressure Rock-solid verbal and written communication skills with a strong focus on details A knack for investigative research and strong critical thinking skills Ability to work independently, coupled with keen awareness of customer satisfaction cues Excellent analytical, problem-solving, and decision-making skills Ability to work well in a team environment Extra Awesome (Not Required) A degree in Supply Chain/Logistics, Business, or a related field What We Offer Competitive wages Hybrid work location Peer-driven training and ongoing support Casual dress code and flexible working hours to fit your life Ability to work from home Opportunities for career growth and professional development Comprehensive benefits package Work Environment and Company Culture At Blithequark, we're passionate about creating a work environment that's collaborative, innovative, and fun. Our team is driven by a shared mission to deliver exceptional customer experiences and make a positive impact in the enterprise software industry. We value flexibility, work-life balance, and employee well-being. Our company culture is built on the principles of simplicity, customer-centricity, and continuous improvement. How to Apply If you're excited about joining our team and delivering exceptional customer experiences, please submit your application. We can't wait to hear from you! Location: Knoxville, TN (with remote opportunities available in limited states) Equal Opportunity Employer: Blithequark is an equal opportunity employer committed to diversity and inclusion. Apply for this job