Experienced Bilingual Customer Service Representative – English & Spanish Speaking, Providing Exceptional Support and Account Management

Welcome to blithequark At blithequark, we are dedicated to delivering outstanding customer experiences through our team of highly skilled and passionate customer service representatives. As a leader in our industry, we pride ourselves on fostering a culture of excellence, innovation, and collaboration. Our mission is to provide top-notch support to our valued customers, ensuring their needs are met with efficiency, empathy, and professionalism. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to join our dynamic team as a Bilingual Customer Service Representative. Job Overview In this critical role, you will be responsible for receiving, researching, and resolving customer inquiries, complaints, and requests in a timely and accurate manner. Your exceptional communication skills, both written and verbal, will enable you to effectively interact with customers, internal stakeholders, and field personnel to resolve issues and provide solutions. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction, loyalty, and retention. Key Responsibilities Receives, researches, and resolves customer inquiries, complaints, and requests regarding rates, policies, practices, procedures, and products and services. Researches, analyzes, and makes changes to customer account information to ensure timely and accurate billing and collections. Corrects errors on customer accounts, billing data, or metering data as necessary. Establishes new accounts and markets and administers services and programs. Prepares various entries, reports, and statistics as required. Applies credit policies in accordance with blithequark's Customer Services' policies and procedures. Researches and responds to customer inquiries regarding payments, account balances, and usage patterns. Initiates and completes appropriate and timely field orders and investigations as requested by customers. Processes, directs, and dispatches field personnel to complete filed orders and requests. Handles customer outage contacts and enters trouble orders as needed. Performs cashiering duties, including accepting payments and preparing bank deposits. Conducts daily operations of business offices in the absence of a supervisor, following established policies and procedures. Informs customers of water ordering and delivery procedures and terminology. Maintains and files customer information and records accurately. Coordinates work with internal departments to accomplish tasks. Assists other representatives and performs other duties as assigned. Requirements To be successful in this role, you will need to possess the following essential qualifications: Fluency in both English and Spanish is required. Experience as a Customer Services Representative, Customer Services Representative Trainee, Administrative Clerk, or General Clerk, or equivalent experience is necessary. Ability to tactfully converse with customers and employees. Strong listening, analytical, and interpersonal skills are essential. Ability to read and interpret customer account information and adhere to policies and procedures. Nice-to-Haves While not essential, the following skills and experiences are highly desirable: Experience in a hybrid work environment is preferred. What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including: Pension Plan (at no cost to the employee). 401(k) plan with employer matching. Medical, vision, dental, and life insurance available from the first day. Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave). Parental leave (up to 4 weeks) and adoption assistance. Wellness programs including access to a recreation and fitness facility. Short and long-term disability plans. Tuition assistance for both undergraduate and graduate programs. 10 Employee Resource Groups for career development, community service, and networking. Career Growth and Development At blithequark, we are dedicated to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. Our goal is to help you achieve your full potential and succeed in your role. Work Environment and Company Culture Our work environment is dynamic, supportive, and inclusive. We foster a culture of collaboration, innovation, and excellence, where every employee is valued and respected. Our team is passionate about delivering exceptional customer service, and we are committed to making a positive impact in our community. How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success. Conclusion Join blithequark as a Bilingual Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional customer experiences. With a comprehensive range of benefits, opportunities for career growth and development, and a supportive work environment, this is an exciting opportunity to take your career to the next level. Apply now and discover a rewarding and challenging role that will utilize your skills and experience to make a positive impact. Apply for this job