Experienced Bilingual Customer Service Representative for Commercial Energy Customer Care – Delivering Exceptional Customer Experiences in a Dynamic and Supportive Environment at arenaflex

Welcome to arenaflex arenaflex is a leading management consulting firm that has been blending the best in people with the ongoing demands of the workplace since 1990. As an 8(a), WOSB, LGBTE, and WBE owned company, we pride ourselves on providing high-quality staffing and executive search services that cater to the unique needs of our clients. Our mission is to deliver exceptional customer experiences through our specialized energy efficiency team, and we are now seeking a highly skilled and dedicated Bilingual Customer Service Representative to join our dynamic team. Job Overview As a Bilingual Customer Service Representative at arenaflex, you will be responsible for delivering an exceptional customer experience within the commercial energy business. Your primary focus will be on providing prompt and accurate processing of energy efficiency applications, as well as offering overall customer service in a specialized and technical environment. You will be working with a talented team of professionals who are passionate about energy efficiency customer support and are committed to leveraging state-of-the-art call center technology, online web chat, and efficient business processes to provide best-in-class customer and client support. Key Responsibilities Engage in non-scripted customer interactions via phone, email, and software chat application to provide exceptional customer service and support Conduct professional outreach to customers and program participants to address their inquiries and concerns Review and assist customers with energy application inquiries and program questions to ensure timely and accurate resolution Perform administrative duties as assigned to support the team and ensure seamless operations Requirements and Qualifications To be successful in this role, you will need to possess the following minimum qualifications: High school diploma or equivalent 2+ years of professional work experience in a customer-facing role 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite Ability to pass a background check In addition to these minimum qualifications, we would like you to have: Previous business processing or back-office experience, preferably in a customer service or energy-related field Ability to accurately process applications within a highly repetitive processing environment Previous sales or customer service experience, with a strong focus on delivering exceptional customer experiences Computer skills, including data entry with a high degree of accuracy and speed, and database navigation Strong communication skills, both written and oral, with the ability to communicate complex information in a clear and concise manner Ability to display a high energy level, positive attitude, and enthusiasm for the program while working with team members, customers, and other program participants Experience working with program participants ranging from homeowners to contractors to troubleshoot application requirements and provide support Strong organizational and analytical skills, with the ability to identify, define, and resolve problems in a timely manner Ability to work independently and with others, with a strong focus on teamwork and collaboration Ability to type 45 to 50 wpm, with a high degree of accuracy and speed Team player with the ability to work in a fast-paced environment and adapt to changing priorities and deadlines Superior interpersonal skills, including courtesy, professionalism, and a cooperative attitude Ability to be flexible and handle multiple priorities, with a willingness to work limited overtime as necessary Able to sit for prolonged periods of time, with the ability to work in a sedentary environment Takes pride in own ability to positively make a difference in the lives of program participants, with a strong focus on customer satisfaction and loyalty Desire and ability to quickly learn about the energy business, with a willingness to continuously learn and develop new skills and knowledge Career Growth and Development At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Bilingual Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are passionate about energy efficiency customer support. You will also have access to training and development programs, as well as opportunities for advancement within the company. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment that values diversity, equality, and inclusion. We believe that our employees are our greatest asset, and we are committed to creating a culture that is welcoming, inclusive, and respectful of all individuals. Our company culture is built on the principles of teamwork, collaboration, and open communication, and we strive to create an environment that is engaging, challenging, and rewarding for all employees. Compensation and Benefits arenaflex offers a competitive compensation and benefits package that includes a comprehensive range of benefits, such as medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and benefits, such as flexible working hours, remote work options, and professional development opportunities. Conclusion If you are a highly skilled and dedicated customer service professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Bilingual Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are committed to providing best-in-class customer and client support. You will also have access to training and development programs, as well as opportunities for advancement within the company. Don't miss out on this opportunity to join a dynamic and supportive team and take your career to the next level. Apply today! Apply for this job