Experienced Bilingual Customer Service Representative – Remote Work Opportunity with FortNine, a Leading E-commerce Company in the Powersports Industry

Introduction to FortNine Imagine working for a company that is passionate about helping Canadian riders access the knowledge and gear they need to spend less time worrying about logistics and more time on their wheels. At FortNine, we are dedicated to providing top-notch quality customer service, promoting staff development, and establishing ourselves as a first-line resource for customers within our organization. As a leading e-commerce store in the Powersports industry, we are committed to delivering an elite customer experience and providing our customers with the best powersports merchandise. About the Role We are seeking a highly skilled and motivated individual to join our team as a Customer Advisor. This is a full-time, remote position that offers an immediate start for the right candidate. As a Customer Advisor, you will play a critical role in resolving order processing issues, answering customer inquiries, and providing exceptional customer service. If you are a team player with a passion for delivering outstanding customer experiences, we want to hear from you! Key Responsibilities Advise and assist customers by phone and email in resolving order processing issues such as cancellations, modifications, shipping/billing inquiries, and post-order issues Perform with substantial autonomy, taking initiative, and independently assessing cases to the best of your abilities Navigate through multiple computer applications with speed and precision, with attention to detail Learn the roles and parts that all of our different departments play at FortNine, and utilize that knowledge to best help our customers Provide sincere and genuinely helpful service to our customers, always striving to exceed their expectations Essential Qualifications Minimum of one year of experience working in an e-commerce or customer service environment preferred Bilingualism: English & French with excellent communication skills, including written and verbal proficiency Solid computer skills/experience, with excellent online research skills No powersports knowledge required, as we will provide the foundation of your moto-fu that you will continue to build and share Strong drive for progression, with a desire to succeed and grow professionally Must be locally based in Montreal, QC, and able to commute to our offices when required Preferred Qualifications Previous experience working in a remote or virtual team environment Experience with customer relationship management (CRM) software and other customer service tools Knowledge of the powersports industry, although not required, is an asset Post-secondary education in a related field, such as business, marketing, or communications Skills and Competencies Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions Ability to work independently and as part of a team, with a strong sense of accountability and responsibility Adaptability and flexibility, with the ability to thrive in a fast-paced and dynamic environment Strong attention to detail, with a focus on delivering high-quality results and exceeding customer expectations Career Growth Opportunities and Learning Benefits At FortNine, we are committed to helping our employees grow and develop professionally. As a Customer Advisor, you will have access to online learning modules, both for FortNine systems and others, that will allow you to build new skills and advance your career. We offer a range of training and development programs, including: Comprehensive onboarding program to help you get started in your role Ongoing training and coaching to help you build your skills and knowledge Opportunities for career advancement and professional growth within the company Access to industry events and conferences to help you stay up-to-date on the latest trends and developments Work Environment and Company Culture At FortNine, we are proud of our company culture and the values that we represent. We are a team of energetic, respectful, and friendly colleagues who are passionate about delivering exceptional customer experiences. Our office environment is clean, modern, and ergonomic, with a range of amenities to help you stay comfortable and focused throughout the day. We offer a range of perks and benefits, including: Free unlimited healthy snacks and drinks On-site parking and easy access to public transportation Flexible work arrangements, including remote work options Opportunities for socialization and team-building, including company events and activities Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting salary of $18 per hour, which increases to $20.75 per hour once training has been successfully completed. We also offer a range of perks and benefits, including: Health insurance, including medical, dental, vision, and life insurance Free parking and easy access to public transportation Flexible work arrangements, including remote work options Opportunities for socialization and team-building, including company events and activities Bonus for completing training, as well as opportunities for career advancement and professional growth Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you! As a Customer Advisor with FortNine, you will have the opportunity to work with a dynamic and growing company, build your skills and knowledge, and deliver exceptional customer experiences. Apply now to take the first step towards a rewarding new role. Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. Apply for this job