**Experienced Bilingual Healthcare Customer Service Representative – Remote Florida Opportunity at blithequark**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading provider of innovative healthcare solutions, as a Bilingual Healthcare Customer Service Representative in our Remote Florida team. **About blithequark** At blithequark, we're dedicated to harnessing the power of technology to improve the health and well-being of the communities we serve. Our team of passionate professionals is committed to delivering exceptional customer service, driving innovation, and making a positive impact on the lives of our clients and their members. As a Bilingual Healthcare Customer Service Representative, you'll be an integral part of our mission to revolutionize the way healthcare is delivered. **Your Role in Our Mission** As a Bilingual Healthcare Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients and their members, resolving complex issues, and driving customer satisfaction. Your key responsibilities will include: * Answering telephones and responding to basic customer questions and/or forwarding to appropriate personnel and providing consultancy utilizing knowledge and expertise on insurance and healthcare. * Developing and implementing general insurance and health care policies in accordance with state and federal laws and providing expertise to investigate and adjudicate claim characteristics that do not match policy provisions. * Responding to provider appeals and meeting with providers to resolve problems/issues. Advising provider review councils, state officials, and working with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs. * Processing calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Recording calls, processing requests, and updating account history with results of inquiry to include proper documentation. * Interfacing with team members, management, and customers in reference to customer service issues. Reviewing and recommending modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions. **What We're Looking For** To succeed in this role, you'll need: * 2 or more years of customer service experience in any industry * Knowledge of basic help desk software, computer software, and Microsoft Office applications * Strong problem-solving skills to bring inquiries to effective resolution * Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally * Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries **What You Can Expect in This Role** As a Bilingual Healthcare Customer Service Representative at blithequark, you can expect: * A competitive salary range of $27,200 - $39,900 per year, depending on your location, experience, and qualifications * A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan * A generous, flexible vacation policy and paid time off * Opportunities for professional growth and development through our leadership and technical development academies * A dynamic, fast-paced work environment with a team of passionate professionals who are dedicated to making a positive impact in the healthcare industry **Why Join blithequark?** At blithequark, we believe that our employees are our greatest asset. We're committed to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to grow and thrive. As a Bilingual Healthcare Customer Service Representative, you'll be part of a team that is passionate about making a difference in the lives of our clients and their members. **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to creating a diverse, equitable, and inclusive workplace. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from qualified candidates of all backgrounds, including women, minorities, individuals with disabilities, and veterans. Apply for this job