Experienced Bilingual Spanish/English Customer Service Representative – Delivering Exceptional Support in a Dynamic Onsite Environment at blithequark

Introduction to blithequark Imagine being part of a global, digital business services company that is revolutionizing the way businesses operate. At blithequark, we deliver cutting-edge, digitally powered business services that help the world's top brands streamline their operations in meaningful and sustainable ways. With a global presence and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we are a force for good, supporting our communities, clients, and the environment. Our mission is to make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. About the Role We are seeking a highly skilled and motivated Bilingual (Spanish/English) Customer Service Representative to join our team at our North Lauderdale, Florida location. As a key contributor to our customer service team, you will be the eyes and ears of our organization, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Responsibilities As a Customer Service Representative at blithequark, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: Handling and carefully responding to all customer inquiries in a professional and courteous manner Providing excellent customer service through active listening, ensuring that customer needs are met and exceeded Working with confidential customer information and treating it sensitively, maintaining the highest level of confidentiality and integrity Aiming to resolve issues on the first call by being proactive, resourceful, and solution-focused Appropriately communicating with customers, providing clear and concise information, and ensuring that customer expectations are managed Qualifications We are looking for fearless and talented individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: Proficiency in both Spanish and English, with excellent verbal and written communication skills A minimum of 6 months of customer service experience, with a proven track record of delivering exceptional customer service To be over 18 years of age, with a High School Graduate or GED equivalent The ability to type 25 words per minute, with comfort using desktop computer systems and Windows operating systems Proven oral and written communication skills, with logical problem-solving skills and the ability to work in a fast-paced environment Availability to work various shifts, including evenings, weekends, and holidays, as required Organization and work prioritization skills, with the ability to manage multiple tasks and responsibilities What We Offer At blithequark, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We offer a range of benefits, including: Paid training, to ensure that you have the skills and knowledge needed to succeed in your role Competitive wages, with opportunities for career advancement and professional growth Full benefits, including medical, dental, vision, 401k, and more, to support your physical and financial well-being Paid time off, to allow you to rest and recharge Employee wellness and engagement programs, to support your mental and emotional well-being Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including leadership development, skills training, and mentorship opportunities. Our goal is to help you achieve your career goals and reach your full potential. With opportunities for advancement and professional growth, the sky is the limit at blithequark. Work Environment and Company Culture Our work environment is collaborative, engaging, and dynamic, with a focus on teamwork, innovation, and customer satisfaction. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our employees are our greatest asset, and we are dedicated to providing a workplace that is supportive, challenging, and rewarding. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of perks and benefits to support your physical, emotional, and financial well-being. From paid time off to employee wellness programs, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Conclusion If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to helping our employees grow and develop in their careers, while providing a workplace that is supportive, challenging, and rewarding. Join our team today and discover the opportunities that await you. Apply now to become a part of our dynamic team and take the first step towards a rewarding and challenging career at blithequark. We look forward to hearing from you. Apply for this job