**Experienced Call Center Representative – Data Entry and Customer Service**

At arenaflex, we are dedicated to providing exceptional customer service and delivering high-quality data entry solutions to our clients. As a valued member of our team, you will play a crucial role in ensuring the success of our operations by providing top-notch support to our customers and efficiently processing data entry tasks. **About arenaflex** arenaflex is a leading healthcare and retail organization with a rich legacy of prioritizing community well-being. As a part of arenaflex Boots Union, Inc., we strive to make a positive impact on people's lives through better health. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare destination serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for the country's medically underserved populations. **Job Summary** We are seeking an experienced Call Center Representative to join our team in Orlando, USA. As a Call Center Representative, you will be responsible for handling high-volume customer calls, processing data entry tasks, and providing exceptional customer service to our clients. This is a full-time position that offers a competitive salary of $25-$35/Hour and opportunities for career growth and development. **Key Responsibilities** * Handle high-volume customer calls, responding to inquiries, and resolving issues in a timely and professional manner * Process data entry tasks, including entering patient and medication information into our pharmacy systems * Utilize arenaflex's remedy information entry methodology and rules to process new enrollments and enter data into our systems * Handle patient medicine demands within HIPAA guidelines and enter top-off orders for processing * Investigate missing solution data and decipher clinical truncations (SIG codes) * Resolve data entry-related exceptions and escalate issues to senior-level staff as needed * Provide support to pharmacists, both in-office and remotely * Identify and report issues to senior-level staff as necessary * Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain a current license or certification **Essential Qualifications** * High school diploma or equivalent * Essential level computer skills, including: + Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online * Essential web browsing skills, including: + Opening a browser + Composing URLs in the correct field + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms * Middle-of-the-road keyboarding skills (at least 25 WPM, typing by memory, organizing files) * Ability to communicate in writing and verbally * 18 years old or older **Preferred Qualifications** * At least 1 year of pharmacy experience in a retail or call center environment * At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency * Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction * Middle-of-the-road to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files) * Familiarity with Spanish and English **What We Offer** * Competitive salary of $25-$35/Hour * Opportunities for career growth and development * Dynamic work environment with a team of dedicated professionals * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Professional development opportunities, including training and certification programs **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Now! Apply for this job