**Experienced Chat Operator – Automotive Industry Representative – Work from Home Opportunity at arenaflex**

At arenaflex, we're revolutionizing the way automotive dealers connect with customers through innovative digital solutions. As a Chat Operator on our team, you'll play a vital role in delivering exceptional online experiences that drive revenue growth for our clients. If you're a people person with a passion for online conversations, we want to hear from you! **About arenaflex** arenaflex is a leading provider of digital solutions for the automotive industry. Our mission is to empower dealers to thrive in a rapidly changing market by leveraging cutting-edge technology and exceptional customer service. With a strong focus on innovation and customer satisfaction, we're committed to building a team of talented professionals who share our vision. **Job Summary** We're seeking highly motivated and customer-focused Chat Operators to join our team in Tulsa, OK. As a Chat Operator, you'll engage in online conversations with customers, representing our automotive dealer clients favorably. Your goal is to turn conversations into leads that help our clients generate revenue. If you're a quick thinker, a skilled communicator, and a team player, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Engage in online conversations with customers, responding to inquiries and resolving issues in a timely and professional manner * Represent arenaflex and our automotive dealer clients favorably, providing exceptional customer service and support * Utilize your gaming experience to create a fun and engaging experience for customers, turning conversations into leads that drive revenue growth * Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction * Collaborate with our team to identify areas for improvement and implement process changes to enhance customer experience * Participate in ongoing training and development to stay up-to-date on industry trends and arenaflex's digital solutions **Requirements** * Must live within the state of Oklahoma * Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse * Computer must have a minimum of 8 GB of RAM, 64-bit Operating System, and 8th Generation Intel Core (i3 equivalent or higher) * Quiet, dedicated work space free from distractions – this is a remote position * Able to attend 4 weeks of remote training, Tuesday – Saturday between the hours of 11am-7:30pm EDT * Must be able to type at least 35 WPM, 40 and above is preferred * Gaming experience is preferred, but not required **Essential Qualifications** * High school diploma or equivalent required; degree in a related field (communications, marketing, or business) preferred * 1+ year of customer service experience, preferably in a call center or online chat environment * Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members * Strong problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently * Ability to work in a fast-paced environment, meeting performance metrics and deadlines * Proficiency in Microsoft Office and Google Suite, with the ability to learn new software and systems quickly **Preferred Qualifications** * Experience in the automotive industry or a related field * Familiarity with arenaflex's digital solutions and industry trends * Strong typing skills, with the ability to type at least 40 WPM * Experience with gaming or online communities, with a strong understanding of online etiquette and customer engagement **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment, meeting performance metrics and deadlines * Proficiency in Microsoft Office and Google Suite * Strong typing skills, with the ability to type at least 35 WPM * Ability to learn new software and systems quickly * Strong customer service skills, with a focus on delivering exceptional experiences **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. As a Chat Operator, you'll have access to ongoing training and development opportunities, including: * Ongoing training and development to stay up-to-date on industry trends and arenaflex's digital solutions * Opportunities for career advancement, including promotions to senior roles or specialized positions * Collaborative and dynamic work environment, with a focus on teamwork and open communication * Flexible work arrangements, including remote work options and flexible scheduling **Work Environment and Company Culture** arenaflex is a dynamic and innovative company, with a strong focus on customer satisfaction and employee engagement. Our work environment is collaborative and supportive, with a focus on teamwork and open communication. As a Chat Operator, you'll work in a quiet, dedicated workspace, with access to ongoing training and development opportunities. **Compensation, Perks, and Benefits** * Competitive hourly rate of $13 per hour * Opportunities for career advancement and professional growth * Ongoing training and development to stay up-to-date on industry trends and arenaflex's digital solutions * Flexible work arrangements, including remote work options and flexible scheduling * Collaborative and dynamic work environment, with a focus on teamwork and open communication **How to Apply** If you're a motivated and customer-focused individual with a passion for online conversations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job