Experienced Chat Support Associate - Transforming the Animal Health Industry with blithequark

Join the Revolution: Elevate Veterinary Care with blithequark At blithequark, we're on a mission to revolutionize the $50B+ animal health industry by empowering veterinarians to focus on what matters most - providing exceptional care to their patients. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy supplies from all vendors in one place, streamlining their operations and improving the overall quality of care. As a Chat Support Associate at blithequark, you'll be an integral part of our vibrant community, supporting thousands of veterinary professionals across the United States. You'll play a pivotal role in ensuring a seamless and delightful experience for our users, helping them navigate our platform, and resolving any issues that may arise. About the Position The Chat Support Associate is responsible for engaging with our community of veterinary professionals, providing timely and effective support through live chats, phone calls, emails, and internal discussion boards. This role requires a proactive and passionate individual who can thrive in a fast-paced, team environment. Key Responsibilities: Support existing blithequark users by responding to inquiries via live chat, email, and phone in a timely and effective manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Collaborate with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes to streamline support workflows Essential Qualifications To succeed as a Chat Support Associate at blithequark, you'll need: 1 year of relevant, customer-facing work experience 2 Year Associates Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications While not required, the following skills and experience will give you a competitive edge: Tech/start-up work experience Knowledge of intercom and/or experience with other chat platforms What We Offer As a full-time team member at blithequark, you'll enjoy: 100% remote work within the USA Comprehensive benefits, including Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Career Growth and Development At blithequark, we're committed to helping our team members grow and develop in their careers. As a Chat Support Associate, you'll have opportunities to: Develop your skills in customer support, communication, and problem-solving Work cross-functionally with various teams to gain a deeper understanding of our platform and industry Take on additional responsibilities and contribute to the growth and development of our support team Our Culture At blithequark, we pride ourselves on our inclusive and collaborative culture. We believe in fostering a work environment that's free from discrimination, harassment, and retaliation. We're committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. A Word of Caution As you navigate the job market, please be aware that scammers may attempt to impersonate us or other organizations. To protect yourself, remember: Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed) Authentic communications from our company will only come through verified email addresses and phone numbers We will never request sensitive personal or financial information from you during the application process Join Our Team If you're a motivated and passionate individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. As a Chat Support Associate at blithequark, you'll be part of a dynamic team that's transforming the animal health industry. blithequark is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. Apply for this job