**Experienced Chat Support Associate – Veterinary Professionals Community Support**

At arenaflex, we're dedicated to revolutionizing the way veterinary professionals interact with their supply ordering needs. As a key member of our Support Team, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform. If you're a proactive self-starter with excellent communication skills and a passion for delivering exceptional customer support, we want to hear from you! **About arenaflex** arenaflex is a cutting-edge technology company that's changing the face of veterinary supply ordering. Our innovative platform is designed to make it easier for veterinary professionals to find and purchase the supplies they need, while also providing a seamless and enjoyable experience. As a member of our Support Team, you'll be at the forefront of this revolution, working closely with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes. **Key Responsibilities** As an Experienced Chat Support Associate, you'll be responsible for: * Engaging with our community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos * Providing exceptional customer support and troubleshooting assistance to ensure a positive and delightful day-to-day experience for every user * Collaborating with cross-functional teams to help evolve our platform and improve user experience * Answering intercoms and responding to customer inquiries in a timely and professional manner * Troubleshooting and resolving customer issues in a patient and compassionate manner * Working closely with our community of veterinary professionals to understand their needs and provide tailored support **Essential Qualifications** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support is preferred, but not required * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality, with excellent collaboration skills **Preferred Qualifications** * Experience in a tech or start-up environment is a plus, but not required * Knowledge of intercom and/or experience with other chat platforms is strongly preferred **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, team environment * Strong problem-solving and analytical skills * Ability to adapt quickly to new situations and technologies * Strong customer service skills, with a focus on delivering exceptional user experiences * Ability to work independently and as part of a team * Strong technical skills, with experience in chat support and troubleshooting **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our Support Team, you'll have access to: * Ongoing training and development opportunities to help you improve your skills and knowledge * Regular feedback and coaching to help you succeed in your role * Opportunities for career advancement and professional growth * A collaborative and supportive work environment that encourages learning and growth **Work Environment and Company Culture** arenaflex is a remote-friendly company, with a flexible and supportive work environment that allows you to work from anywhere in the USA. Our company culture is built around collaboration, innovation, and customer satisfaction, with a focus on delivering exceptional user experiences. As a member of our Support Team, you'll be part of a dynamic and fast-paced team that's passionate about making a difference in the lives of veterinary professionals. **Compensation, Perks, and Benefits** As a member of our Support Team, you'll enjoy a range of benefits and perks, including: * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. Don't miss out on this chance to join our vibrant community of veterinary professionals and help us revolutionize the way they interact with their supply ordering needs. Apply Now! Apply for this job