**Experienced Chat Support Representative – Customer Service Expert for blithequark's E-commerce Success**

At blithequark, we're revolutionizing the way people shop for high-quality, low-cost kitchen and bathroom cabinets. As one of America's leading e-commerce companies, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're now seeking an experienced Chat Support Representative to join our team and help us achieve our mission. **About blithequark** blithequark is a rapidly growing e-commerce company that specializes in designing and selling kitchen and bathroom interiors to customers across the country. Our team of highly experienced sales and design professionals has helped thousands of customers realize their kitchen and bathroom dreams. With a strong focus on customer satisfaction, we're dedicated to providing the best possible experience for our customers. **The Role** As a Chat Support Representative at blithequark, you'll be an essential part of our customer service team, responsible for providing exceptional support to our customers through live chat. Your primary focus will be on resolving customer inquiries, addressing product-related questions, and ensuring that our customers receive the best possible experience. You'll be working remotely, which means you'll have the flexibility to work from the comfort of your own home. **Key Responsibilities** * Respond to customer inquiries through live chat, providing accurate and timely solutions to their queries * Resolve product-related issues, including shipping damage claims, order status updates, and vendor communications * Provide product information, pricing calculations, and other relevant details to customers * Utilize your sales acumen to identify opportunities to upsell and cross-sell products to customers * Collaborate with internal teams to resolve complex customer issues and ensure customer satisfaction * Continuously improve your knowledge of our products and services to provide exceptional support to customers **Who We're Looking For** To succeed in this role, you'll need to possess the following traits: * **Speed and Stress Threshold**: You'll need to be able to handle multiple customer requests simultaneously, while maintaining a high level of productivity and accuracy. * **Strong Work Ethic**: You'll be the front face of our company, and as such, you'll need to be comfortable with walking the extra mile for our customers, even when it's outside of your job description. * **Creativity**: You'll frequently receive questions that you won't know the answers to, and you'll need to be comfortable with finding solutions on the spot. * **Sales Acumen**: You'll need to be passionate about helping customers find the right products and generating revenue for the business. * **Independence**: As you'll be working remotely, you'll need to be comfortable with the solitary nature of the work and able to find your own answers. * **Thoroughness**: You'll need to be meticulous in your work, ensuring that every detail is accurate and every customer interaction is positive. **Essential Qualifications** * 1 year of customer service experience (preferred) * Fluency in English in speech and writing * Fast and accurate typing skills (approximate typing speed of 40 WPM or higher) * Proficiency in the basics of the MS Office suite * Ability to work in a fast-paced environment with multiple priorities **Preferred Qualifications** * Experience in the e-commerce industry * Knowledge of kitchen and bathroom cabinets and design * Sales experience in a customer-facing role **What We Offer** As a Chat Support Representative at blithequark, you'll enjoy a range of benefits, including: * Competitive hourly rate of $14.00 per hour * Opportunity to work from home with flexibility and autonomy * Comprehensive benefits package, including dental insurance, health insurance, and vision insurance * Paid time off and on-the-job training * Opportunity to develop your skills and advance your career within the company **Work Environment and Culture** At blithequark, we're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Application Question(s)** * Are you currently a resident of, or able to relocate to, Florida, Texas, or Arkansas? * What is your approximate typing speed in WPM (words per minute)? **Experience** * Customer Service: 1 year (Preferred) **Location** * Texas (Required) **Work Location** * Remote Apply Job! Apply for this job