**Experienced Client Customer Service Support Representative – Remote Opportunity**
At arenaflex, we're dedicated to improving health and improving lives. Our Revenue Cycle Management Division is seeking a talented Client Customer Service Support Representative to join our team of passionate professionals who are committed to delivering exceptional customer experiences. If you're looking for a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the perfect place for you. **About arenaflex** arenaflex is a leading healthcare company that's revolutionizing the way we approach healthcare. Our innovative approach to Revenue Cycle Management has earned us a reputation as a trusted partner for physician offices, hospital laboratories, and patients. We're proud to be a part of the healthcare industry, and we're committed to making a positive impact on the lives of those we serve. **Job Description** As a Client Customer Service Support Representative, you'll be an integral part of our Contact Center team, working with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. You'll provide product education, handle a wide variety of questions, and ensure a world-class customer experience. If you're passionate about customer service and motivated to work with a customer-centric team in an innovative company, then this is the perfect opportunity for you. **Responsibilities** * Follow approved SOPs to update and provide necessary information to resolve denied claims * Continuously evaluate current policies and SOPs and provide recommendations for process improvements * Handle sensitive information in a confidential manner * Read and understand explanation of benefits or correspondence * Document all activity made to a claim * Communicate via telephone with physicians, insurance companies, and patients * Utilize tools to verify eligibility, claim status, and/or to obtain better billing information **Requirements** * High School Diploma or equivalent * REMOTE WORK: + Dedicated work-from-home space + Ability to manage time and tasks independently while maintaining productivity + Previous medical and/or call center experience a plus **Technical Requirements** * Internet download speed of at least 50 megabytes per second * No satellite internet * Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port. **Why Join arenaflex?** * Work from home opportunity! * Generous paid time off! * Medical, Vision, and Dental Insurance Options! * Flexible Spending Accounts! * 401(k) and Employee Stock Purchase plans! * No Charge Lab Testing! * Fitness Reimbursement Program! * And many more incentives! **Pay Range** The pay range for this position is $15.25 - $21.00. **Application Window** The application window closes on 8/2/2024. **Schedule** Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST **Benefits** All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: * Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. **Equal Opportunity Employer** arenaflex is proud to be an Equal Opportunity Employer: As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon: * Race * Religion * Color * National origin * Gender (including pregnancy or other medical conditions/needs) * Family or parental status * Marital, civil union, or domestic partnership status * Sexual orientation * Gender identity * Gender expression * Personal appearance * Age * Veteran status * Disability * Genetic information * Or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. **For more information about how we collect and store your personal data, please see our Privacy Statement** Apply Job! Apply for this job