**Experienced Client Support Coordinator – Music Distribution and Technology**

Join arenaflex, a cutting-edge music distribution, technology, and marketing provider, as we expand our Client Support Team and seek passionate individuals eager to launch their careers in music distribution and technology. This entry-level role offers tremendous growth potential, with the opportunity to move up within our dynamic team. **About arenaflex** arenaflex is a global leader in full-service B2B music distribution, partnering with innovative music companies worldwide. With over 800 clients, including renowned names like Beggars Group, Epitaph, Naxos, and Ninja Tune, we seamlessly integrate with digital platforms such as Spotify, Apple Music, and other top-tier digital service providers (DSPs). Our comprehensive offerings include award-nominated label services, industry-leading revenue management, and a suite of best-in-class tools. As a subsidiary of Downtown Music Holdings, arenaflex is an independent entity, one of the select few distributors granted top-tier status by all major DSPs. Our fast-growing company boasts a presence across multiple cities, including Amsterdam (head office), New York, London, Los Angeles, Paris, Rome, Berlin, Seoul, and more. We're an international team of music and tech professionals from various backgrounds, united by our passion for the online music ecosystem. **Key Responsibilities** As a Client Support Coordinator, you'll be the primary liaison for record labels and DSP partners using our software for music distribution and royalty management. Your responsibilities will include: * Ensuring the quality and accuracy of digital releases sent to DSPs like Spotify, Apple Music, and more. * Engaging with arenaflex's wide array of products and services, making this role a prime launchpad for a successful career in the music-tech industry. * Collaborating with our team to resolve client queries and issues in a timely and professional manner. * Providing exceptional customer service, responding to client requests, and escalating complex issues to senior team members. * Staying up-to-date with industry trends, new technologies, and arenaflex's product offerings to provide informed support to clients. * Participating in training and development programs to enhance your skills and knowledge in music distribution and technology. **Essential Qualifications** * A passion for music, with a strong understanding of the online music ecosystem. * Experience with classical music, either through playing an instrument or managing classical metadata. * A customer-centric mindset with keen attention to detail. * Fluency in English, both written and verbal. * Strong international communication skills and an analytical approach to problem-solving. * A desire to thrive in a tech-driven environment, learning and adapting to new skills. * Excellent organizational skills, with the ability to handle multiple priorities in a fast-paced setting. **Preferred Qualifications** * Previous experience in a customer-facing role, preferably in the music or tech industry. * Familiarity with music distribution software and platforms. * Knowledge of digital music platforms, including Spotify, Apple Music, and other DSPs. * Experience with data entry, data analysis, or other administrative tasks. * Certification in music industry-related fields, such as music production, sound engineering, or music business. **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues. * Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. * Ability to work in a fast-paced environment, with a high level of adaptability and flexibility. * Strong attention to detail, with a focus on quality and accuracy. * Ability to learn and adapt quickly, with a willingness to take on new challenges and responsibilities. **Career Growth Opportunities and Learning Benefits** As a Client Support Coordinator at arenaflex, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer: * Comprehensive training and development programs, including on-the-job training, workshops, and online courses. * Opportunities for career advancement, with a clear path for progression within the company. * A collaborative and inclusive work environment, with a focus on teamwork and open communication. * A competitive salary and benefits package, including health insurance, retirement plans, and paid time off. * A flexible and remote-friendly work environment, with the option to work from home or in our offices. **Work Environment and Company Culture** arenaflex is a fast-growing company with bold ambitions, driven by a passion for music and technology. Our company culture is built on: * Collaboration and teamwork, with a focus on open communication and mutual support. * Innovation and creativity, with a willingness to take risks and try new things. * Customer-centricity, with a focus on delivering exceptional service and support to our clients. * Diversity and inclusion, with a commitment to creating a welcoming and inclusive work environment. * Work-life balance, with a focus on flexibility and remote work options. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * A competitive salary, commensurate with experience and qualifications. * Health insurance, including medical, dental, and vision coverage. * Retirement plans, including a 401(k) or equivalent. * Paid time off, including vacation days, sick leave, and holidays. * Flexible and remote-friendly work environment, with the option to work from home or in our offices. * Professional development opportunities, including training and development programs. * Access to industry events and conferences, with opportunities to network and learn from industry experts. **Conclusion** If you're a passionate and motivated individual with a passion for music and technology, we encourage you to apply for this exciting opportunity to join arenaflex's Client Support Team. As a Client Support Coordinator, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment, with a clear path for progression within the company. Apply now to take the first step in your career journey with arenaflex! Apply for this job