Experienced Clinical Customer Service Representative – Remote Opportunity for Empathetic and Detail-Oriented Professionals in the Healthcare Industry

Introduction to blithequark At blithequark, we are passionate about empowering individuals to live healthier and longer lives. As a leading provider of specialty network programs, we understand the importance of delivering exceptional customer service to our members nationwide. Our high-volume call center is the backbone of our operation, and we are seeking talented and compassionate customer service professionals to join our team. As a Clinical Customer Service Representative, you will play a vital role in supporting our mission by providing top-notch service to our members, responding to their inquiries, and offering guidance on all aspects of their association with blithequark. Job Overview We are looking for full-time and part-time regular employees, as well as seasonal workers and temporary employees, to fill this remote position. As a remote worker, you will be trained remotely and will be required to work from home in a designated work area with company-provided technology equipment. You must have a stable connection to your Internet Service Provider, with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). Responsibilities Answer incoming calls in a professional, accurate, timely, and courteous manner, ensuring that all members receive exceptional service. Ascertain the nature of the call and record information in the Communication Log, maintaining accurate and detailed records of all interactions. Look up member information using proprietary blithequark systems and provide information to the caller, demonstrating a thorough understanding of our programs and services. Forward logs requiring further research to the appropriate department, ensuring that all issues are resolved efficiently and effectively. Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.), demonstrating a strong understanding of our internal processes and procedures. Utilize appropriate resources, including those online, to provide timely responses to member inquiries, staying up-to-date with the latest information and developments in the healthcare industry. Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner, meeting or exceeding minimum key job accountabilities established for the Customer Service Representative position. Document all calls appropriately, maintaining accurate and detailed records of all interactions. Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel, contributing to a positive and collaborative work environment. Respond to requests for internal and external customers and/or clients, as required, demonstrating a strong commitment to delivering exceptional service to all stakeholders. Qualifications To be successful in this role, you will need: A high school diploma or equivalent, demonstrating a strong foundation in education and a commitment to lifelong learning. A minimum of one year of experience performing customer service duties, with inbound call center experience preferred, demonstrating a strong understanding of customer service principles and practices. Basic computer skills, including proficiency in Microsoft Office and other software applications, demonstrating a strong ability to learn and adapt to new technologies. Strong verbal communication skills, with the ability to communicate effectively and empathetically with members, demonstrating a strong commitment to delivering exceptional service. Core Competencies To excel in this role, you will need to demonstrate: A demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships, contributing to a positive and collaborative work environment. Ability to display excellent customer service to meet the needs and expectations of both internal and external customers, demonstrating a strong commitment to delivering exceptional service. Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment, demonstrating a strong ability to understand and respond to the needs of others. Ability to effectively organize, prioritize, multi-task, and manage time, demonstrating a strong ability to work efficiently and effectively in a fast-paced environment. Demonstrated accuracy and productivity in a changing environment with constant interruptions, demonstrating a strong ability to adapt to changing circumstances and priorities. Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions, demonstrating a strong ability to think critically and creatively. Ability to exercise strict confidentiality in all matters, demonstrating a strong commitment to maintaining the trust and confidence of our members and stakeholders. Work Environment and Culture At blithequark, we are committed to creating a positive and inclusive work environment that supports the well-being and success of all employees. As a remote worker, you will be part of a dynamic and collaborative team that values open communication, mutual respect, and a commitment to excellence. We offer a range of benefits and perks, including: Competitive compensation and bonus opportunities, recognizing and rewarding your contributions to our success. Comprehensive training and development programs, supporting your ongoing learning and growth. Opportunities for career advancement and professional growth, recognizing and rewarding your achievements and potential. A positive and inclusive work environment that values diversity, equity, and inclusion, supporting the well-being and success of all employees. Compensation and Benefits We offer a competitive compensation package, including: Starting pay at $15/hour, with potential for $16/hour within the first year, plus merit-based increases. Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months, recognizing and rewarding your contributions to our success. A range of benefits and perks, including comprehensive training and development programs, opportunities for career advancement and professional growth, and a positive and inclusive work environment. Conclusion If you are a motivated and compassionate customer service professional looking for a challenging and rewarding role in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Clinical Customer Service Representative at blithequark, you will be part of a dynamic and collaborative team that values excellence, integrity, and a commitment to delivering exceptional service to our members. Apply now to join our team and take the first step towards a rewarding and fulfilling career in customer service. Apply for this job