**Experienced Commercial Lines Insurance Customer Service Representative for Transportation Unit at arenaflex**

Are you a customer service professional with a passion for the insurance industry? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading provider of innovative insurance solutions. We're seeking an experienced Commercial Lines Insurance Customer Service Representative to join our Transportation Unit, and we're excited to offer you the opportunity to take your career to the next level. **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's supportive, collaborative, and rewarding. Here are just a few reasons why you'll love working with us: * **Competitive Compensation Package**: We offer a salary that reflects your experience and skills, plus a range of benefits that will help you grow your career and your bank account. * **Opportunities for Career Advancement**: arenaflex is a dynamic and growing organization, and we're always looking for talented individuals to join our team. Whether you're looking to move into a leadership role or explore new areas of the business, we'll support you every step of the way. * **Industry-Leading Healthcare Benefits**: We believe that our employees are our greatest asset, and we're committed to providing them with the best possible healthcare benefits. From medical and dental coverage to vision and wellness programs, we've got you covered. * **Generous Time Away and Parental Leave**: We know that work-life balance is essential, which is why we offer generous time away and parental leave policies. Take the time you need to recharge and come back to work refreshed and ready to go. * **Supportive and Collaborative Work Environment**: Our team is made up of talented and dedicated individuals who are passionate about delivering exceptional customer service. We work together to achieve our goals, and we celebrate each other's successes. * **Active Involvement in Charitable Giving Programs**: arenaflex is committed to giving back to our community, and we're always looking for ways to make a positive impact. Whether it's through volunteer work or charitable donations, we're proud to be a force for good. **What to Expect (Job Responsibilities)** As a Commercial Lines Insurance Customer Service Representative for the Transportation Unit at arenaflex, you'll be responsible for providing day-to-day customer service to clients in the Transportation unit. Here are just a few of the key responsibilities you'll be expected to perform: * **Provide Day-to-Day Customer Service**: You'll be the primary point of contact for our Transportation unit clients, providing them with exceptional customer service and support. * **Work Directly with Producers and Insurance Company Representatives**: You'll work closely with our Producers and Insurance Company representatives to service existing customers and resolve any issues that may arise. * **Issue Certificates of Insurance and Auto Insurance ID Cards**: You'll be responsible for issuing Certificates of Insurance and Auto Insurance ID Cards to our clients, ensuring that they have the documentation they need to stay compliant. * **Assist with Client Inquiries**: You'll be the go-to person for client inquiries regarding billing, policy changes, and vehicle or driver management. You'll provide clear and concise answers to their questions and resolve any issues that may arise. * **Update Data in the Agency Management System**: You'll be responsible for updating data in our agency management system, ensuring that our records are accurate and up-to-date. * **Assist in Creating Renewal Submissions**: You'll work with our team to create renewal submissions for our clients, ensuring that they receive the best possible coverage at renewal time. **What is Required (Qualifications)** To be successful in this role, you'll need to have the following qualifications: * **High School Diploma or Recognized Equivalent**: You'll need to have a high school diploma or recognized equivalent, such as a GED or equivalent. * **Minimum of 2 Years' Experience in the Commercial Lines Insurance Industry**: You'll need to have a minimum of 2 years' experience in the Commercial Lines insurance industry or a related role. * **Strong Administrative and Computing Skills**: You'll need to have strong administrative and computing skills, including proficiency in Microsoft Office 365 (Word, Excel, and Outlook). * **Effective Written and Verbal Communication Skills**: You'll need to have effective written and verbal communication skills, with the ability to actively listen and problem-solve. * **Attention to Detail and Commitment to a High Level of Accuracy**: You'll need to have attention to detail and a commitment to a high level of accuracy, ensuring that our records are accurate and up-to-date. **How to Stand Out (Preferred Qualifications)** While the qualifications listed above are essential for success in this role, we're also looking for individuals who can stand out from the crowd. Here are just a few of the preferred qualifications we're looking for: * **Bilingual (Spanish and English)**: If you're fluent in both Spanish and English, you'll be able to communicate with our clients in their preferred language. * **Experience with Applied Epic Agency Management Software**: If you have experience with Applied Epic Agency Management software, you'll be able to hit the ground running and make a significant impact in this role. * **Demonstrated Ability to Work Independently and Interact Effectively with Team Members**: We're looking for individuals who can work independently and interact effectively with team members, providing exceptional customer service and support. * **Self-Motivated and Driven with Excellent Time Management Skills**: You'll need to be self-motivated and driven, with excellent time management skills to ensure that you meet your deadlines and deliver exceptional results. * **Ability to Maintain a Professional Demeanor and Positive Attitude**: You'll need to be able to maintain a professional demeanor and positive attitude, even in challenging situations. **Skills and Competencies Required for Success** To be successful in this role, you'll need to have the following skills and competencies: * **Strong Communication Skills**: You'll need to have strong communication skills, both written and verbal, to effectively communicate with our clients and team members. * **Problem-Solving Skills**: You'll need to have strong problem-solving skills to resolve issues and provide solutions to our clients. * **Attention to Detail**: You'll need to have attention to detail to ensure that our records are accurate and up-to-date. * **Time Management Skills**: You'll need to have excellent time management skills to ensure that you meet your deadlines and deliver exceptional results. * **Teamwork and Collaboration**: You'll need to be able to work effectively with our team members to achieve our goals and deliver exceptional results. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. Here are just a few of the career growth opportunities and learning benefits we offer: * **Mentorship Program**: We offer a mentorship program that pairs you with an experienced colleague who can provide guidance and support as you navigate your career. * **Training and Development**: We offer a range of training and development opportunities to help you develop your skills and knowledge. * **Career Advancement Opportunities**: We offer career advancement opportunities to help you move into leadership roles or explore new areas of the business. * **Learning and Development Budget**: We offer a learning and development budget to help you pursue your interests and develop your skills. **Work Environment and Company Culture Highlights** At arenaflex, we're proud of our supportive and collaborative work environment. Here are just a few of the highlights of our company culture: * **Flexible Work Arrangements**: We offer flexible work arrangements to help you balance your work and personal life. * **Wellness Programs**: We offer a range of wellness programs to help you stay healthy and happy. * **Social Events**: We host social events to help you connect with your colleagues and build relationships. * **Community Involvement**: We're committed to giving back to our community, and we offer opportunities for you to get involved. **Compensation, Perks, and Benefits** At arenaflex, we offer a competitive compensation package, including: * **Salary**: We offer a salary that reflects your experience and skills. * **Benefits**: We offer a range of benefits, including healthcare, dental, and vision coverage. * **Perks**: We offer a range of perks, including flexible work arrangements, wellness programs, and social events. * **Bonus Structure**: We offer a bonus structure that rewards your hard work and dedication. **Conclusion** If you're a customer service professional with a passion for the insurance industry, we want to hear from you. At arenaflex, we're committed to creating a work environment that's supportive, collaborative, and rewarding. We offer a range of benefits, including competitive compensation, career growth opportunities, and a supportive work environment. If you're ready to take your career to the next level, apply today! Apply for this job