**Experienced Content Lead, Customer Experience Training – Crafting Engaging Learning Solutions for arenaflex**

At arenaflex, we're on a mission to revolutionize the way we approach customer experience training, empowering our sales force to deliver exceptional results and drive business growth. As a dynamic and experienced Content Lead, you'll play a pivotal role in shaping the educational experience for our sales team, driving the creation of engaging, effective, and efficient learning materials that meet the evolving needs of our customers and organization. **About arenaflex** arenaflex is a forward-thinking organization that values innovation, collaboration, and customer-centricity. We're committed to creating a more transparent, sustainable, and inclusive industry, and we're seeking like-minded individuals who share our passion for making a positive impact. Our team is comprised of hard-working, passionate, and dedicated professionals who welcome challenges and rise to any occasion. We celebrate our successes, learn from our setbacks, and foster a culture of respect, encouragement, and collaboration. **Key Responsibilities** As our Content Lead, you'll be responsible for developing and executing a comprehensive content strategy that aligns with arenaflex's organizational goals and learning objectives. Your key responsibilities will include: * Developing and executing a comprehensive content strategy that drives exceptional customer experiences and strong sales performance * Designing, writing, and creating learning curricula that ensure a well-structured, inclusive, and progressive approach to learning * Leading the creation of various learning materials, including e-learning modules, instructor-led training materials, videos, and job aids * Collaborating with subject matter experts and other key stakeholders to gather information and ensure accurate and eloquent representation of content * Implementing quality assurance processes to review and continuously enhance existing content, ensuring accuracy, relevance, inclusivity, and effectiveness * Staying abreast of industry trends and emerging technologies, including AI, to incorporate innovative and engaging content delivery methods * Utilizing learning management systems and other technologies to deliver and track content effectively * Managing multiple projects simultaneously, ensuring timely delivery of high-quality learning solutions * Analyzing data and feedback to continuously improve content quality and learner experience; preparing and presenting reports on learning metrics, tactics, and recommendations to leadership **Qualifications** To succeed in this role, you'll need to possess the following qualifications: * Proven experience in instructional design content development, preferably in a retail/e-commerce learning environment * Demonstrated understanding of sales strategies and best practices, and proven ability to translate sales knowledge into effective learning programs * Deep understanding of adult learning principles, instructional design models, and learning technologies * Robust project management skills with the ability to prioritize and manage multiple initiatives simultaneously * Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams * Familiarity with e-learning authoring tools and learning management systems, preferably Articulate 360 * Creative mindset with a focus on creating engaging and interactive learning experiences * Understanding and acceptance of diversity, equity, inclusion, and workplace belonging concepts * Bachelor's degree in Instructional Design, Communications, or related field, preferred * Available for domestic travel as needed, estimated 10% **What We Offer** As a Content Lead at arenaflex, you'll enjoy a range of benefits, including: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technologies and tools * Flexible work arrangements, including remote work options * Comprehensive training and onboarding program * Opportunities for professional networking and development **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that every individual brings unique perspectives and experiences to the table, and we're dedicated to fostering a culture of respect, encouragement, and collaboration. If you're passionate about making a positive impact, committed to excellence, and eager to grow with a dynamic organization, we encourage you to apply for this exciting opportunity. **How to Apply** If you're ready to join a forward-thinking organization that values innovation, collaboration, and customer-centricity, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to complying with all Federal, State, and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [insert contact information]. Apply for this job