**Experienced Customer Service Representative – Union Label Benefits Specialist**

At arenaflex, we pride ourselves on being a pioneering force in the supplementary benefits industry, with a legacy spanning over 60 years. Our commitment to delivering exceptional value to our clients and their loved ones has earned us a reputation as the go-to partner for over 40,000 alliances and organizations worldwide. As a union label benefits firm, we're dedicated to fostering a culture of excellence, innovation, and customer-centricity. **Job Summary:** We're seeking an experienced Customer Service Representative to join our team as a Union Label Benefits Specialist. As a key member of our support team, you'll be responsible for providing top-notch service to our clients, ensuring their needs are met, and exceeding their expectations. If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you! **Key Responsibilities:** * Respond to inbound and outbound calls from clients, union members, and other stakeholders, providing timely and accurate information about our benefits and services. * Conduct consultations and discussions to educate clients about our offerings and address their concerns. * Utilize basic computer skills to access and update client information, complete paperwork, and perform quality assurance tasks. * Develop and maintain strong relationships with clients, union members, and internal teams, ensuring seamless communication and collaboration. * Participate in leadership development programs to enhance your skills and contribute to the growth of our team. * Collaborate with management and staff to achieve team goals and objectives. * Maintain a positive and professional attitude, demonstrating a commitment to excellent customer service and teamwork. **Essential Qualifications:** * Excellent verbal communication skills, with the ability to articulate complex information in a clear and concise manner. * Proven experience in customer service and/or sales, with a track record of delivering exceptional results. * Strong interpersonal skills, with the ability to build rapport with clients, union members, and internal teams. * Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. * Strong problem-solving skills, with the ability to think critically and resolve issues efficiently. * Proficiency in basic computer skills, including Microsoft Office and other relevant software applications. * Legally licensed to operate in the US, Canada, or UK. **Preferred Qualifications:** * Experience working in a union label benefits firm or a similar industry. * Familiarity with benefits administration, customer service, and sales principles. * Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement. * Ability to work independently and as part of a team, with a focus on collaboration and teamwork. * Strong leadership skills, with the ability to mentor and develop junior team members. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work effectively in a fast-paced environment. * Strong leadership and teamwork skills. * Proficiency in basic computer skills, including Microsoft Office and other relevant software applications. * Strong customer service and sales skills, with a focus on delivering exceptional results. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our team members grow and develop their careers. As a Union Label Benefits Specialist, you'll have access to a range of training and development programs, including: * Leadership development programs to enhance your skills and contribute to the growth of our team. * On-the-job training and mentorship from experienced team members. * Opportunities for career advancement and professional growth. * Access to industry-leading benefits and perks, including flexible work arrangements, performance-based incentives, and more. **Work Environment and Company Culture:** At arenaflex, we're proud of our inclusive and supportive work environment, where every team member feels valued and empowered to contribute. Our company culture is built on a foundation of: * Collaboration and teamwork. * Innovation and creativity. * Customer-centricity and a focus on delivering exceptional results. * Diversity, equity, and inclusion. * Professional development and growth opportunities. **Compensation, Perks, and Benefits:** As a Union Label Benefits Specialist at arenaflex, you'll enjoy a range of benefits and perks, including: * Total benefits package, including health, dental, and vision insurance. * 100% remote work arrangement, with the flexibility to work from home or on the go. * Adaptable job schedule, with the possibility to work from home or in our office. * Weekly wages and performance-based monthly incentives. * Opportunity to earn a free vacation for you and a guest to the Bahamas, Cancun, Las Vegas, and other exciting destinations for our annual provider event. **Conclusion:** If you're a customer-focused professional with a passion for delivering exceptional results, we want to hear from you! As a Union Label Benefits Specialist at arenaflex, you'll have the opportunity to make a real difference in the lives of our clients and their loved ones. Apply now to join our team and start your journey with arenaflex! Apply for this job