**Experienced Customer Advocate Phone Specialist – Remote Arizona Opportunity**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, remote work environment where you can grow and develop your skills? Look no further than arenaflex, a leading health insurance provider dedicated to inspiring health and making it easy for Arizonans. As an Experienced Customer Advocate Phone Specialist at arenaflex, you will play a vital role in providing inbound phone support to healthcare customers throughout Arizona. You will be the face of arenaflex, helping customers navigate our health insurance products and services, and resolving their inquiries in a timely and professional manner. **About arenaflex** arenaflex is a non-profit company that has been serving the health insurance needs of Arizonans for over [number] years. With a mission to inspire health and make it easy, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses. Our commitment to excellence has earned us numerous awards, including being named a Healthiest Employer and a Best Places to Work in Arizona. **What to Expect** As a Customer Advocate Phone Specialist at arenaflex, you can expect to thrive in a dynamic, remote work environment that offers: * Competitive hourly pay rate of $20.00/hour * Flexible work arrangements, including remote, in-office, and hybrid options within the state of Arizona * Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off * Opportunities for career growth and development, including training and education programs * A collaborative team environment that values diversity, equity, and inclusion * A commitment to work-life balance and employee well-being **Responsibilities** As a Customer Advocate Phone Specialist, your responsibilities will include: * Identifying, researching, processing, resolving, and responding to customer inquiries and correspondence via telephone, written communication, and/or in person * Answering a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis * Meeting quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines * Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries * Documenting and recording facts related to inquiries and correspondence by updating arenaflex files and systems * Demonstrating and maintaining current working knowledge of the required arenaflex systems, procedures, forms, and manuals **Qualifications** To be successful in this role, you will need: * At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field * High School diploma or GED * Intermediate PC proficiency * Excellent communication, interpersonal, and problem-solving skills * Ability to maintain confidentiality and handle sensitive information * Willingness to learn and adapt to new systems, procedures, and technologies **Why Join arenaflex?** At arenaflex, we believe that our employees are our greatest asset. We offer a range of benefits and perks that support work-life balance, employee well-being, and career growth. Some of the benefits you can expect include: * Comprehensive medical, dental, and vision coverage * 401(k) matching and employer contributions * Paid time off and holidays * Flexible work arrangements and remote work options * Opportunities for career growth and development * A commitment to diversity, equity, and inclusion * A collaborative team environment that values employee well-being and satisfaction **About Our Work Environment** arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of employee well-being. Our offices are designed to promote collaboration, creativity, and productivity, with amenities such as: * Onsite fitness center and wellness programs * Telehealth services and health support programs * Healthy meals and snacks in our cafeterias and Work Perks Café * Treadmill desks and flexible workspaces * Ongoing training and education programs **How to Apply** If you are passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at azblue.com to learn more about arenaflex and our commitment to inspiring health and making it easy for Arizonans. Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Apply for this job