Experienced Customer Care Advocate – Delivering Exceptional Service in a Dynamic Remote Environment

Welcome to Workwarp: Where Customer Satisfaction Meets Career Growth At Workwarp, we're passionate about providing top-notch service to our internal and external customers. As a leader in our industry, we're committed to fostering a culture of excellence, innovation, and collaboration. Our team of dedicated professionals is driven by a shared vision to make a positive impact on the lives of our customers. If you're a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a Customer Care Advocate. Job Overview Key Responsibilities Process routine and complex customer inquiries via phone, email, or other channels, providing timely and effective solutions Handle claims, medical underwriting, and continuation of coverage, ensuring that customers receive accurate and helpful information Interact with internal and external business partners, including insureds and claimants, to resolve issues and provide support Meet established departmental quality, service, phone metric, and productivity objectives, consistently delivering high-quality results Prepare documents, communications, and other materials using established formats and standard software, ensuring accuracy and attention to detail Resolve standard and complex inquiries and problems, escalating issues as needed to ensure prompt resolution Follow procedures to ensure adherence to the company's risk and compliance policies, maintaining the highest standards of integrity and professionalism Provide feedback and recommendations to the team to improve the quality of customer care, contributing to a culture of continuous improvement Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and needs Requirements and Qualifications To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that enable you to deliver exceptional customer service. The following requirements and qualifications are essential: Proficiency with Windows-based software applications and MS Office Suite products, including Excel, PowerPoint, and Word 6 or more months of contact center or customer service experience, or an equivalent combination of education and experience Detail-oriented with the ability to mentally and tactically handle or resolve issues, demonstrating strong problem-solving skills Data entry skills, with the ability to accurately and efficiently enter information into our systems Ability to operate and navigate multiple operating systems while speaking, actively listening, and processing what is being discussed, demonstrating strong technical and communication skills Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in a remote or virtual work environment, demonstrating self-motivation and discipline Knowledge of group life, disability, and absence products, or a willingness to learn and develop expertise in these areas Experience with customer relationship management (CRM) software or other customer service platforms, demonstrating technical proficiency Strong analytical and problem-solving skills, with the ability to think critically and creatively Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Customer focus : a passion for delivering exceptional customer service, with a strong emphasis on meeting customer needs and exceeding expectations Communication skills : excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner Problem-solving skills : strong analytical and problem-solving skills, with the ability to think critically and creatively Technical skills : proficiency with Windows-based software applications and MS Office Suite products, with the ability to learn and adapt to new technologies Time management skills : ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment Career Growth and Learning Benefits At Workwarp, we're committed to the growth and development of our employees. As a Customer Care Advocate, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role Ongoing training and development opportunities, including workshops, webinars, and online courses Coaching and mentoring from experienced colleagues, providing guidance and support to help you achieve your goals Opportunities for career advancement, with a clear path for progression and growth within the company Work Environment and Company Culture Our company culture is built on a foundation of values that include: Integrity : we operate with honesty, transparency, and ethics, maintaining the highest standards of integrity in all our interactions Respect : we value diversity, inclusivity, and respect, fostering a culture of empathy and understanding Collaboration : we work together as a team, sharing knowledge, expertise, and ideas to achieve common goals Innovation : we encourage creativity, innovation, and continuous improvement, embracing new ideas and approaches Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including: 2024 Employee Benefits package, providing comprehensive coverage and support for your health and well-being Equipment provided, ensuring that you have the tools and resources needed to perform your job effectively Opportunities for career advancement and professional growth, with a clear path for progression and development A dynamic and supportive work environment, with a culture of collaboration, respect, and inclusivity Conclusion If you're a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a Customer Care Advocate. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to take your career to the next level. Apply now to join our dynamic team and start your journey with Workwarp today! Apply for this job