**Experienced Customer Care Associate – Healthcare Support Specialist**

At arenaflex, we're dedicated to delivering exceptional healthcare services to our members. As a Customer Care Associate, you'll play a vital role in providing top-notch support and ensuring our members receive the care they need. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, committed to improving the lives of our members and their families. With a strong presence in the Greater Philadelphia area, we're proud to be part of a community that values compassion, empathy, and excellence. Our team is comprised of dedicated professionals who share a common goal: to make a meaningful difference in the lives of those we serve. **Job Summary** As a Customer Care Associate, you'll be the first point of contact for our members, providing timely and effective support for their healthcare-related inquiries and concerns. You'll work closely with our team to resolve issues, connect members with the right resources, and ensure seamless communication throughout the care process. If you're a customer-centric individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity. **Responsibilities** * Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries they may have * Build rapport with callers using a friendly, courteous, and professional manner, ensuring a positive experience for every interaction * Verify and collect demographics and update systems as necessary to maintain accurate and up-to-date member information * Determine and execute the best resolution to assist the member based on their needs or requests, using your problem-solving skills to find creative solutions * Connect members to appropriate areas both internally and externally, ensuring seamless communication and coordination throughout the care process * Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors * Perform other duties and projects as assigned by management, demonstrating your flexibility and adaptability in a fast-paced environment **Minimum Requirements** * High School Degree or GED required * Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred * Customer Service experience preferred, with a proven track record of delivering exceptional customer experiences * Strong Communication skills, with the ability to articulate complex information in a clear and concise manner * Problem-solving/issue resolution skills, with the ability to think critically and creatively in high-pressure situations * Multitasking skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously **Preferred Qualifications** * Experience working in a healthcare setting or related industry * Familiarity with healthcare terminology and concepts * Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines * Proficiency in Microsoft Office, particularly Excel, Word, and Outlook * Experience with customer relationship management (CRM) software and other healthcare-related systems **Essential Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with members and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and creatively in high-pressure situations * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously * Strong attention to detail, with the ability to maintain accurate and up-to-date records * Ability to work collaboratively as part of a team, providing support and guidance to colleagues as needed * Strong customer service skills, with a focus on delivering exceptional experiences for every interaction **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Care Associate, you'll have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses * Mentorship and coaching from experienced colleagues and leaders * Opportunities for advancement and career growth within the company * A dynamic and supportive work environment, with a focus on teamwork and collaboration * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** arenaflex is proud to be part of a community that values compassion, empathy, and excellence. Our team is comprised of dedicated professionals who share a common goal: to make a meaningful difference in the lives of those we serve. As a Customer Care Associate, you'll be part of a dynamic and supportive team, working in a fast-paced environment that's always evolving. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience and qualifications * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Opportunities for advancement and career growth within the company * A dynamic and supportive work environment, with a focus on teamwork and collaboration * A comprehensive training and development program, including workshops, webinars, and online courses **How to Apply** If you're a customer-centric individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an EEO employer. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [insert contact information]. Apply for this job