**Experienced Customer Care Professional - Life Insurance, Remote Opportunity at arenaflex**

Join arenaflex, a leading organization in the life insurance industry, as we seek an experienced and compassionate Customer Care Professional to join our remote team. In this role, you will have the opportunity to make a meaningful impact on the lives of our clients, providing exceptional service and support while navigating complex customer interactions. **About arenaflex** arenaflex is a purpose-driven organization that is dedicated to helping people achieve financial clarity and live balanced and generous lives. We believe in empowering our employees to make a difference in the lives of our clients, and we are committed to providing a supportive and inclusive work environment that fosters growth and development. **The Role** As a Customer Care Professional, you will be responsible for providing exceptional service and support to our clients, navigating complex customer interactions, and resolving issues in a timely and professional manner. You will work closely with our team to ensure that our clients receive the highest level of service and support, and you will be empowered to make decisions and take ownership of your work. **Key Responsibilities** * Provide exceptional service and support to clients, navigating complex customer interactions and resolving issues in a timely and professional manner * Build rapport with clients of diverse backgrounds, gathering relevant information and presenting potentially complex solutions * Work closely with our team to ensure that our clients receive the highest level of service and support * Collaborate with internal stakeholders to resolve issues and improve processes * Participate in ongoing training and development to stay up-to-date on industry trends and best practices * Meet or exceed performance metrics, including Average Handle Time (AHT) and first-call resolution **Essential Qualifications** * High school diploma or equivalent experience, post-secondary education preferred * Financial services or insurance experience preferred * Experience navigating complex customer interactions from support through to resolution * Ability to welcome change and contribute to continuous improvement in a fast-paced work environment * Bilingual in English and Spanish a plus * Ability to work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday **Preferred Qualifications** * Experience working in a remote or virtual environment * Experience working with CRM software and other customer service tools * Experience with financial services or insurance products * Certification in customer service or a related field **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills, with a focus on empathy and understanding * Ability to navigate complex customer interactions and resolve issues in a timely and professional manner **Career Growth Opportunities and Learning Benefits** * Dedicated support from tenured teammates and structured and ongoing training * Regular meetings with your manager and monthly coaching sessions * Career progression opportunities, including the ability to increase your hourly wages every quarter in the first year by meeting established milestones * Stretch opportunities across the organization, including recruiting/interviewing new talent, focus groups/roundtables to address business objectives, quality initiatives, and launching new services * Comprehensive documentation and resources, including an internal helpline, coaching and mentoring, and comprehensive documentation **Work Environment and Company Culture** * Remote work environment, with the opportunity to work from home or a designated remote workspace * Flexible schedule, with the ability to work from home or in a designated remote workspace * Collaborative and supportive work environment, with a focus on teamwork and communication * Opportunities for professional development and growth, including training and development programs and stretch opportunities * Comprehensive benefits package, including medical, vision, and dental insurance, 401(k) matching, and paid time off **Compensation, Perks, and Benefits** * Competitive hourly wage of $23.46, with opportunities for increase based on performance and experience * Comprehensive benefits package, including medical, vision, and dental insurance, 401(k) matching, and paid time off * Flexible schedule, with the ability to work from home or in a designated remote workspace * Opportunities for professional development and growth, including training and development programs and stretch opportunities * Comprehensive documentation and resources, including an internal helpline, coaching and mentoring, and comprehensive documentation **What to Expect After Completing Your Application** * The application process for this role consists of two parts – the application and a job skills assessment * After submitting your application, you will receive a link by email inviting you to complete the self-paced skills assessment through our partner Modern Hire * The assessment will guide you through a series of questions that will evaluate job-related skills and strengths * If you do not receive the invitation email from "arenaflex Recruiting Team ([email protected])," try refreshing your inbox as emails may take up to 15 minutes to send **Pay Transparency** * arenaflex's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose * We accomplish this by offering a wide variety of market-competitive compensation programs to attract, reward, and retain top talent * This role starts at a competitive hourly wage of $23.46, with opportunities for increase based on performance and experience **Equal Employment Opportunity** * arenaflex is committed to providing equal employment opportunity to all employees and job applicants * We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law **Reasonable Accommodation** * arenaflex is committed to providing reasonable accommodation to individuals with disabilities * If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources **Apply Now!** If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity to join our remote team at arenaflex. 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