Experienced Customer Care Representative - Join blithequark's Operations and Customer Center Team

Unlock Your Career Potential with blithequark At blithequark, we're passionate about delivering exceptional customer experiences and driving business success through innovative solutions. As a leading player in the private industry, we're committed to fostering a culture of excellence, diversity, and continuous learning. Our Operations and Customer Center (OCC) is the heartbeat of our organization, responsible for strategic decision-making and ensuring seamless operations across our global network. About the Role We're seeking a talented and motivated Customer Care representative to join our OCC team as a Co-op. This is an excellent opportunity to gain hands-on experience, develop new skills, and contribute to the success of blithequark's customer care operations. As a Customer Care representative, you'll be assigned to one of our specialized teams, including Load Control Center or Fuel Methodology, and work closely with subject matter experts to drive business outcomes. Key Responsibilities Assist in the development and implementation of strategies to optimize operational efficiency and customer satisfaction Work closely with cross-functional teams to identify and resolve business challenges, leveraging data-driven insights and expertise Support the Load Control Center or Fuel Methodology teams in their day-to-day operations, ensuring compliance with regulatory requirements and company specifications Develop and maintain a deep understanding of blithequark's operations, including aircraft weight and balance, fuel consumption, and payload forecasting Collaborate with colleagues to drive process improvements, enhance productivity, and reduce workload for the frontline team Demonstrate a customer-centric approach, prioritizing the needs of blithequark's customers and stakeholders Essential Qualifications To succeed in this role, you'll need: A current enrollment in a four-year degree program in a relevant field, such as Software Engineering, Analysis, Economics, Industrial Engineering, or Aviation Management Availability to work for three alternating semesters in Atlanta, GA, Monday through Friday, 8AM - 5PM schedule Strong organizational, project management, and verbal/written communication skills Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint A willingness to learn and adapt to new situations, with a growth mindset and a team-first mentality A high school diploma, GED, or high school equivalency, and be at least 18 years old with authorization to work in the US Preferred Qualifications To give you a competitive edge, you'll ideally have: Familiarity with SQL, SAS, Python, R, Tableau, Excel, or PowerPoint, and experience with data analysis and visualization Knowledge of airline operations, scheduling, and planning, or experience in a related field A history of seeking leadership positions in student or community organizations, demonstrating initiative and a drive to succeed A passion for a future career in the aviation industry and a commitment to delivering exceptional customer experiences Career Growth Opportunities and Learning Benefits At blithequark, we're dedicated to supporting your career growth and development. As a Customer Care representative, you'll have access to: Comprehensive training programs, designed to equip you with the skills and knowledge needed to excel in your role Ongoing mentorship and coaching from experienced professionals, providing guidance and support as you navigate your career Opportunities to work on high-impact projects, driving business outcomes and contributing to the success of blithequark A culture of continuous learning, with access to resources and tools to help you stay up-to-date with industry trends and best practices Work Environment and Company Culture At blithequark, we pride ourselves on a culture that values diversity, inclusivity, and teamwork. Our OCC team is a dynamic and collaborative environment, where you'll have the opportunity to work with talented professionals from diverse backgrounds. We offer: A flexible and supportive work environment, with a focus on work-life balance A range of benefits and perks, designed to support your well-being and career development A competitive compensation package, with a salary range of $35-45 per hour Compensation, Perks, and Benefits We offer a comprehensive compensation package, including: A competitive hourly salary, with opportunities for growth and development A range of benefits, including health insurance, paid time off, and retirement savings plans Perks and rewards, designed to recognize and reward your contributions to blithequark's success Join Our Team If you're a motivated and talented individual, looking to kick-start your career in customer care, we want to hear from you. Apply now to join blithequark's Operations and Customer Center team, and discover a world of opportunities for growth, development, and success. Apply Now! Apply for this job