**Experienced Customer Care Representative – Remote 4-Day Weekend Shift**

**Join arenaflex, the fastest growing online retailer in the Lighting Industry, as we continue to revolutionize the way people shop for lighting solutions. We're seeking highly motivated and adventurous Customer Care Representatives to join our team for our 2nd shift and weekend hours.** At arenaflex, we pride ourselves on being a team-oriented, positive environment full of friendly people who work hard to always move forward, but also know how to have fun. We're not just looking for team members who are highly motivated and able to work independently to solve unique problems – we're looking for individuals who are flexible, adventurous, and always up for a challenge. If you're someone who likes to try new things, has an ability and willingness to learn new skills, and likes to think outside of the box to come up with new ideas for the good of the whole company, then we want to hear from you! **About arenaflex** arenaflex is a dynamic and rapidly growing online retailer in the Lighting Industry, recognized for providing Best Customer Service in the country by Newsweek magazine. We're not just a company – we're a community of like-minded individuals who are passionate about delivering exceptional customer experiences and creating raving fans every single day. Our commitment to innovation, teamwork, and customer satisfaction has earned us a top 5 place to work in the state of Pennsylvania, and we're excited to continue our journey of growth and success. **Job Summary** As a Customer Care Representative at arenaflex, you'll be working with our customers over the phone, on live chat, and through email to create memorable experiences and build lasting relationships. You'll be part of a dynamic team that's dedicated to providing exceptional customer service, and you'll have the opportunity to make a real impact on our customers' lives. **Key Responsibilities** * Provide exceptional customer service over the phone, on live chat, and through email * Respond to customer inquiries and resolve issues in a timely and professional manner * Work collaboratively with our team to achieve customer satisfaction and loyalty goals * Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers * Identify opportunities to upsell and cross-sell our products and services to customers * Participate in ongoing training and development to stay up-to-date on our products, services, and industry trends * Work independently to solve unique problems and think outside the box to come up with new ideas for the good of the whole company **Schedule and Work Environment** * Work a 4-day weekend schedule, with 10-hour shifts on Saturday, Sunday, Monday, and Tuesday * Choose from a variety of shift times to fit your schedule and needs * Work from the comfort of your own home, with a secure and quiet workspace and a strong Internet connection * Receive all necessary equipment and training to perform your job duties **Compensation and Benefits** * Competitive hourly rate of $17.00 per hour, with a $1.00 per hour increase after 60 days of provisional employment * 2 weeks paid time off per year, plus paid holidays * Comprehensive health, dental, vision, and life insurance package * Retirement plan with employer match * Opportunities for career growth and advancement in a dynamic and rapidly growing company **Requirements** * 1+ year of customer service experience in a call center or retail environment * Excellent communication and problem-solving skills * Ability to work independently and as part of a team * Strong product knowledge and ability to learn new products and services quickly * Proficiency in Microsoft Office and other software applications * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Knowledge of the Lighting Industry and its products and services * Experience with customer relationship management (CRM) software * Certification in customer service or a related field **What We Offer** * A dynamic and supportive work environment that encourages creativity and innovation * Opportunities for career growth and advancement in a rapidly growing company * Comprehensive benefits package, including health, dental, vision, and life insurance * Retirement plan with employer match * Paid time off and holidays * Flexible scheduling to fit your needs and lifestyle **How to Apply** If you're a motivated and adventurous individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Care Representative and be part of a dynamic and rapidly growing company that's changing the way people shop for lighting solutions. Apply Now! Apply for this job