**Experienced Customer Care Specialist – Delivering Exceptional Guest Experiences at blithequark**

Are you passionate about providing top-notch customer service and making a lasting impact on the lives of others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Care Specialist. In this role, you will be the face of our organization, serving as the primary point of contact for our valued guests and ensuring that their needs are met with exceptional care and attention to detail. **About blithequark** At blithequark, we are committed to delivering extraordinary experiences that bring people together in an unforgettable way. Our team of dedicated professionals is passionate about creating memorable moments for our guests, and we are seeking like-minded individuals to join our ranks. As a leading provider of exceptional customer experiences, we offer a unique blend of expertise, leadership, and programming that sets us apart from the rest. Our STARs (Service, Talent, Ambition, and Results) are the heart of our brand, and we are dedicated to providing them with the tools, training, and opportunities they need to succeed. **Key Responsibilities** As an Experienced Customer Care Specialist at blithequark, you will be responsible for: * Serving as the primary point of contact for our valued guests, responding to their inquiries and resolving any issues in a timely and satisfactory manner * Communicating with guests via email, letter, phone, and social media channels such as TripAdvisor, Twitter, and Facebook * Entering and retrieving information contained in computer databases to update records, files, and answer inquiries from guests * Operating standard office equipment, including computers, mail, fax machines, and other devices * Preparing letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness * Providing excellent customer service to all guests and fellow STARs, supporting the efforts of other STARs to provide exceptional customer service * Responding sensitively to the needs and feelings of others, regardless of status or position, and maintaining rapport with colleagues and guests * Following all company policies and procedures, ensuring uniform and personal appearance are clean and professional * Maintaining confidentiality of proprietary information and protecting company assets * Welcoming and acknowledging all guests with genuine appreciation, speaking with others using clear and professional language, and preparing and reviewing written documents accurately and completely * Answering telephones using appropriate etiquette and reporting accidents, injuries, and unsafe working conditions to manager * Performing other reasonable tasks as requested **Essential Qualifications** To be successful in this role, you will need: * A High School diploma or G.E.D. equivalent * 3 years of related experience in customer service or a related field * Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues * Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound judgments * Ability to work in a fast-paced environment, with a high level of energy and enthusiasm * Strong attention to detail, with the ability to maintain accuracy and completeness in all aspects of the job * Ability to work independently, with minimal supervision, and as part of a team * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Supervisory experience in a customer service or related field * Certification in customer service or a related field * Experience working in a hotel or hospitality environment * Strong knowledge of social media platforms and their applications in customer service * Ability to speak multiple languages **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work effectively in a team environment * Strong attention to detail and organizational skills * Ability to work in a fast-paced environment with a high level of energy and enthusiasm * Strong time management and prioritization skills * Ability to maintain confidentiality and protect company assets * Strong knowledge of social media platforms and their applications in customer service **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our STARs with the tools, training, and opportunities they need to succeed. As an Experienced Customer Care Specialist, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A comprehensive benefits package, including health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits * A dynamic and supportive work environment that encourages collaboration, innovation, and creativity * A culture that values diversity, equity, and inclusion, and provides opportunities for professional growth and development **Work Environment and Company Culture** At blithequark, we pride ourselves on creating a work environment that is inclusive, supportive, and empowering. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our ranks. As an Experienced Customer Care Specialist, you will be part of a dynamic team that is committed to: * Providing exceptional customer service and support * Fostering a culture of innovation, creativity, and collaboration * Embracing diversity, equity, and inclusion in all aspects of our work * Supporting the growth and development of our STARs * Maintaining a safe and healthy work environment **Compensation and Benefits** As an Experienced Customer Care Specialist at blithequark, you will be offered a competitive salary and benefits package, including: * A salary range of $27.00 to $27.00 per hour * Health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits * Opportunities for career advancement and professional growth * A comprehensive benefits package that supports your physical, emotional, and financial well-being **Conclusion** If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we invite you to join our team at blithequark as an Experienced Customer Care Specialist. In this role, you will have the opportunity to make a lasting impact on the lives of our valued guests, while also growing and developing your skills and knowledge in a dynamic and supportive work environment. Apply today to take the first step towards a rewarding and challenging career with blithequark! Apply for this job