**Experienced Customer Care Specialist for Commercial Insurance – Thriving in a 100% Remote Environment**

Are you a customer-centric professional with a passion for delivering exceptional service in the commercial insurance industry? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join the esteemed team at blithequark, a leading innovator in Insurance Technology, as a Customer Care Specialist. This is an exciting opportunity to grow your career, develop your skills, and make a meaningful impact on the lives of our customers. **Why Choose blithequark?** At blithequark, we're committed to fostering a culture of excellence, innovation, and collaboration. Our team is driven by a shared passion for delivering exceptional customer experiences, and we're dedicated to creating a work environment that supports your growth and well-being. Here are just a few reasons why you'll love working with us: * **Competitive compensation package**: We believe in rewarding our team members for their hard work and dedication. * **Opportunities for professional growth and learning**: As a rapidly expanding company, we're constantly seeking new ways to innovate and improve, and we need talented individuals like you to help us achieve our goals. * **Recognized as a 2023 Indy Star Top Workplaces winner**: We're proud of our reputation as a top workplace, and we're committed to maintaining this standard of excellence. * **Excellent work-life balance and a supportive company culture**: We believe in striking a balance between work and personal life, and we're dedicated to creating a work environment that's supportive, inclusive, and fun. * **Comprehensive benefits**: We offer a range of benefits, including 401k with match, pet insurance, and maternity/paternity leave, to ensure that you and your loved ones are well taken care of. * **Fully remote work opportunity**: We're proud to offer a 100% remote work environment, allowing you to work from anywhere and enjoy the flexibility and autonomy that comes with it. **What to Expect as a Customer Care Specialist** As a Customer Care Specialist at blithequark, you'll play a critical role in building and maintaining sustainable relationships of trust with our customers and teammates. Your responsibilities will include: * **Building and maintaining relationships of trust**: You'll work closely with customers and teammates to understand their needs, provide timely solutions, and follow up to ensure resolution. * **Providing timely solutions and alternatives**: You'll respond to customer inquiries, provide solutions and alternatives, and ensure that customers are satisfied with the outcome. * **Uploading Certificates of Insurance (COIs)**: You'll upload COIs into our software program, ensuring that our customers' information is accurate and up-to-date. * **Responding to support emails and maintaining inbound and outbound phone communications**: You'll respond to support emails, maintain inbound and outbound phone communications, and ensure that customers are informed and supported throughout the process. * **Assisting in training customers**: You'll work with customers to ensure that they're properly utilizing our software and achieving their goals. **What We're Looking For** To succeed as a Customer Care Specialist at blithequark, you'll need to possess a unique combination of skills, experience, and qualities. Here are the essential and preferred qualifications we're looking for: * **Minimum of 1 year of experience in a customer support role**: You'll have a proven track record of delivering exceptional customer service in a fast-paced environment. * **Required experience in the commercial insurance industry**: You'll have a deep understanding of the commercial insurance industry, including the products, services, and regulations that govern it. * **Entry-level experience working with Certificates of Insurance**: You'll have a basic understanding of COIs and how they're used in the commercial insurance industry. * **Proficient in Microsoft Word and Excel**: You'll be proficient in using Microsoft Word and Excel to manage customer information, track progress, and analyze data. * **Excellent verbal and written communication skills**: You'll be able to communicate effectively with customers, teammates, and stakeholders, both verbally and in writing. **How to Stand Out** While the qualifications above are essential, we're also looking for individuals who can stand out from the crowd. If you have any of the following qualifications, we'd love to hear from you: * **Bachelor's Degree preferred but not required**: A degree in a related field, such as business, communications, or marketing, can be beneficial but is not required. * **Experience working remotely**: You'll have experience working in a remote environment, including managing your time, prioritizing tasks, and communicating with teammates and customers. * **Demonstrated ability to meet daily set goals and metrics**: You'll have a proven track record of meeting daily goals and metrics, including customer satisfaction, first-call resolution, and productivity. * **Strong passion for customer service and problem resolution skills**: You'll be passionate about delivering exceptional customer service and resolving complex problems in a timely and effective manner. * **Team-oriented mindset with a focus on providing best-in-class service**: You'll be a team player who is committed to providing best-in-class service to our customers and teammates. **What's Next?** If you're a motivated, customer-centric professional with a passion for delivering exceptional service in the commercial insurance industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to learn more about you and explore how you can contribute to our team's success. Apply for this job