Experienced Customer Care Specialist I – Remote Account Services Representative for Exceptional Customer Experience

Introduction to arenaflex At arenaflex, we believe that making connections - real connections - is at the heart of everything we do. As a leader in our industry, we're dedicated to connecting people, from our customers to potential employees, in a way that's meaningful and lasting. Our company is built on a foundation of values that prioritize the well-being and satisfaction of our customers, and we're looking for talented individuals to join our team and help us achieve our mission. About the Role We're excited to offer a remote opportunity for a Customer Care Specialist I - Account Services Representative to join our team. As a Call Center Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and ensuring that their needs are met with care and attention. This is a unique chance to work from the comfort of your own home, with the flexibility to balance your work and personal life in a way that suits you best. Key Responsibilities Assess customers' needs, suggesting products and services that meet their home and business requirements Adjust billing, negotiate claims, and arrange product substitutions or returns as needed Manage customer concerns while meeting goals in serving, solving, and selling Remain current on arenaflex products and services, staying up-to-date on the latest developments and offerings Own the customer experience, taking ownership of each interaction and ensuring that our customers feel valued and supported Provide support to internal sales representatives, helping to drive sales and revenue growth What We're Looking For To be successful in this role, you'll need to be a team player with excellent communication and interpersonal skills. You should be comfortable working in a fast-paced environment, with the ability to multitask and prioritize tasks effectively. A strong focus on customer service is essential, as well as a willingness to learn and adapt to new procedures and systems. Essential Qualifications High school diploma, GED, or relevant work experience 6 months of experience using a computer and navigating multiple screens 1 or more years of customer service experience Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport, and problem-solving Ability to learn and apply new procedures Good teamwork and communication skills Solid analytical skills to determine the best course of action to resolve issues Must live in Phoenix, AZ, Tucson, AZ, Las Vegas, NV, or a surrounding community within those states Must be able to work in a highly structured call center environment Enthusiastic and personable, with a strong passion for delivering exceptional customer service Preferred Qualifications 1 year of experience working in a position that requires meeting sales goals 1-2 years of experience in a customer service role, not specific to just call centers Strong aptitude for helping customers and a customer experience focus Ability to adapt to constant change and prioritize tasks effectively What We Offer In return for your hard work and dedication, we offer a competitive hourly rate of $18.00, as well as a range of benefits and perks that are designed to support your well-being and career growth. These include: Generous incentives and compensation perks, such as 401(k) company match and comprehensive medical benefits Free Internet and discounts on other arenaflex services, valued at up to $300 per month Generous Paid Time Off (PTO) and tuition reimbursement for academic pursuits Adoption assistance, paid time off to volunteer, childcare and eldercare resources, and pet insurance Opportunities for career growth and development, with lateral and upward movement across a range of industries and roles Our Culture and Values At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in recognizing and rewarding good work, and we strive to create a culture that's built on empathy, respect, and trust. Our values are at the heart of everything we do, and we're looking for individuals who share our passion for delivering exceptional customer service and making a positive impact on our communities. How to Apply If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our team's success. Equal Employment Opportunity arenaflex is an Equal Employment Opportunity employer, and we welcome applications from qualified candidates of all backgrounds and perspectives. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve, and we look forward to receiving your application. Apply for this job