Experienced Customer Care Specialist I – Technical Support and Remote Call Center Customer Experience Associate

Introduction to blithequark At blithequark, connections are at the heart of everything we do. We believe in fostering remarkable connections between our customers and our associates, built on a foundation of understanding, empathy, and exceptional service. As a leader in our industry, we're committed to creating an environment where our employees can thrive, grow, and make a meaningful impact. We're excited to announce an opportunity for a talented and passionate individual to join our team as a Customer Care Specialist I – Technical Support and Remote Call Center Customer Experience Associate. About the Role This is a remote opportunity, requiring you to live in Phoenix, Tucson, Las Vegas, or a surrounding community within the states of Arizona or Nevada. Our ideal candidate is someone who is flexible, adaptable, and passionate about delivering world-class customer experiences. As a Customer Care Specialist I, you will be the face of blithequark, providing technical support and troubleshooting to our customers, while also promoting our products and services. You will be working from the comfort of your own home, with a comprehensive training program to ensure your success. Key Responsibilities Provide exceptional technical support and troubleshooting to customers, resolving issues on the first call whenever possible Assess customers' needs, suggest products and services, adjust billing, and arrange product solutions Own the customer experience, exceeding expectations and creating authentic connections with customers Troubleshoot technical issues, upsell when appropriate, and continuously improve technical skills and knowledge Work a non-traditional schedule, including evenings, weekends, and holidays, as required by the business Essential Qualifications To be successful in this role, you will need: A high school diploma, GED, or relevant work experience 6 months of experience providing customer service or selling products and services A high-speed internet connection available in your home The ability to work from home, with a dedicated workspace and minimal distractions Preferred Qualifications While not essential, the following qualifications are highly desirable: 6 months of experience troubleshooting basic hardware, software, and/or connectivity issues 6 months of experience working in a position that requires meeting sales goals A keen aptitude for helping customers and a customer experience focus 1-2 years of work experience in a customer service role, not necessarily specific to call centers Previous telecommunications experience Skills and Competencies To excel in this role, you will need to possess: Excellent communication and interpersonal skills Strong technical skills, with the ability to learn and adapt quickly A customer-centric approach, with a focus on delivering exceptional experiences The ability to work in a fast-paced, dynamic environment, with a high level of flexibility and adaptability Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Care Specialist I, you will have access to: Comprehensive training programs, to ensure your success in the role Ongoing coaching and feedback, to help you continuously improve and develop your skills Opportunities for advancement, within the company and across different departments A culture of innovation and collaboration, where your ideas and contributions are valued and recognized Work Environment and Company Culture At blithequark, we're proud of our diverse, inclusive culture, which invites you to bring your authentic self to work. We strive to create an environment that supports collaboration, innovation, and real change, driven by people like you. As a remote employee, you will be working from the comfort of your own home, with the flexibility to create a schedule that works for you. Compensation and Benefits We offer a competitive hourly rate of $18.00, with the opportunity to earn extra pay for working evenings, weekends, and holidays. You will also have access to a range of benefits, including: Generous paid time off (PTO) Tuition reimbursement for academic pursuits Adoption assistance Paid time off to volunteer Childcare and eldercare resources Pet insurance Free internet and discounts on other blithequark services, valued at up to $300 per month Conclusion If you're passionate about delivering exceptional customer experiences, and are looking for a role that offers flexibility, growth, and development opportunities, we encourage you to apply for this exciting opportunity. As a Customer Care Specialist I – Technical Support and Remote Call Center Customer Experience Associate at blithequark, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. Don't miss out on this chance to join our team and start your journey with blithequark today! Apply for this job