Experienced Customer Care Specialist I – Technical Support and Remote Call Center Customer Experience Associate

Introduction to arenaflex At arenaflex, we believe that connections are the foundation of a remarkable customer experience. We're not just talking about technical connections, but the human connections that happen between our customers and our associates. We're on a quest to create a workplace where our employees can thrive, grow, and make a real difference in the lives of our customers. As a leader in the industry, we're committed to providing innovative solutions, exceptional service, and a workplace culture that values diversity, inclusion, and mutual trust. Job Overview We're looking for a highly skilled and passionate Customer Care Specialist I – Technical Support and Remote Call Center Customer Experience Associate to join our team. As a remote call center associate, you will be the face of our company, providing world-class technical support and customer service to our valued customers. If you're looking for a challenging and rewarding role that offers flexibility, competitive pay, and opportunities for growth, then this could be the perfect opportunity for you. Key Responsibilities Provide technical support and troubleshooting to customers via phone, email, or chat, resolving issues on the first call whenever possible Assess customers' needs, suggest products and services, adjust billing, and arrange product solutions to ensure a seamless customer experience Own the customer experience, thinking and acting in ways that put our customers first and exceeding their expectations Stay up-to-date with the latest technology and products, continuously improving your technical skills and knowledge Work collaboratively with other teams to resolve customer issues and improve overall customer satisfaction Essential Qualifications High school diploma, GED, or relevant work experience 6 months of experience providing customer service or selling products and services Must live in Phoenix, Tucson, Las Vegas, or a surrounding community within the states of Arizona or Nevada Must have a high-speed internet connection available in your home Preferred Qualifications 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues 6+ months of experience working in a position that requires meeting sales goals Keen aptitude for helping customers and a customer experience focus 1-2 years of work experience in a customer service role, not necessarily specific to call centers Enthusiastic and personable, with the ability to adapt and thrive in constant change Previous telecommunications experience What We Offer At arenaflex, we're committed to providing our employees with the best possible tools, technology, and resources to succeed. We offer: Competitive pay and generous incentives Comprehensive medical benefits, 401k, and company match Free Internet and discounts on other arenaflex services valued at up to $300 per month Generous Paid Time Off (PTO), tuition reimbursement, adoption assistance, and more Opportunities for growth and development, including training and education programs A flexible and inclusive work environment that values diversity and mutual trust Career Growth Opportunities At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and education programs, including: Technical training and certification programs Leadership development programs Mentorship and coaching opportunities Opportunities to explore new roles and responsibilities within the company Work Environment and Company Culture At arenaflex, we're proud of our diverse and inclusive company culture. We value mutual trust, collaboration, and innovation, and we're committed to creating a workplace that supports the well-being and success of our employees. We offer: A flexible and remote work environment that values work-life balance A diverse and inclusive workplace culture that values authenticity and individuality Opportunities for collaboration and innovation, including cross-functional teams and projects A commitment to social responsibility and community engagement Conclusion If you're looking for a challenging and rewarding role that offers flexibility, competitive pay, and opportunities for growth, then we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to creating a workplace that values diversity, inclusion, and mutual trust, and we're excited to welcome talented and passionate individuals to our team. Apply today and join our quest to create a remarkable customer experience! Apply for this job