Experienced Customer Experience and Partnership Specialist for Innovative Family Platform - Remote Opportunity at blithequark

Introduction to blithequark Imagine being part of a mission-driven startup that is revolutionizing the way families save and share important information across generations. At blithequark, we have developed an innovative online platform designed to help parents save everything that truly matters, from childhood memories to legacy planning, all in one secure and accessible place. As we embark on an exciting journey to become a household name, we are seeking a highly motivated and experienced Customer Experience / Partnership Specialist to join our founding team. About Our Platform Our platform is more than just a digital storage solution; it's a comprehensive tool that adapts to the evolving needs of families through every life stage. Whether you're a parent looking to save memories for your children, planning your legacy, or seeking ways to support your aging parents, our platform offers a unique and personalized experience. With grand ambitions to reach 100 million users within the next decade, we are funded and backed by a reputable organization, ensuring the stability and resources needed to achieve our vision. Job Summary We are looking for an entrepreneurial individual with a passion for customer experience and partnerships to take on a multifaceted role. As a Customer Experience / Partnership Specialist at blithequark, you will be instrumental in shaping our customer engagement strategies, launching and managing our affiliate program, and driving business development initiatives. Your ability to handle a variety of tasks, think creatively, and work independently as part of a small team will be invaluable as we grow and expand our services. Key Responsibilities Develop and implement comprehensive customer experience strategies, including crafting engaging content and emails for subscribers, managing customer service inquiries, and identifying opportunities to enhance user engagement. Design and execute tests to encourage subscribers to share their experiences with family and friends, fostering a community around our platform. Launch, manage, and continuously improve our affiliate program, targeting diverse groups such as moms, teenagers, and retired individuals, with tailored approaches for each demographic. Conduct outreach and build relationships with financial advisors, lawyers, and life insurance agents to integrate our platform into their client services, expanding our reach and partnerships. Collaborate on weekly product research sessions with colleagues and friends to gather feedback and insights, informing our product positioning and development for various demographics. Create written materials and visual content as needed for customer communications and other projects, showcasing your creativity and versatility. Demonstrate flexibility and teamwork by effectively sharing workload and collaborating with our small but dynamic team. Essential Qualifications A deep understanding of the parent mindset, allowing you to embody our brand values and connect with our target audience. 5+ years of experience in customer experience, partnerships, or as an entrepreneur, preferably in a rapidly growing startup environment. Possess a strong entrepreneurial spirit, with the passion and work ethic to drive initiatives and achieve metrics-driven goals. Excellent written and verbal communication skills, with the ability to craft articulate and persuasive emails and materials. Energetic, positive, and resilient, with effective problem-solving, multi-tasking, time management, and organizational skills, thriving in a remote work setup. Preferred Qualifications Experience with affiliate program management and business development outreach. Familiarity with digital marketing tools and platforms. Background in content creation and visual design. Knowledge of the financial, legal, and insurance industries, and how they intersect with family planning and legacy issues. Career Growth and Learning Opportunities At blithequark, we believe in the growth and development of our team members. As a key player in our founding team, you will have the opportunity to take on new challenges, develop your skills, and contribute to the strategic direction of our company. With a strong focus on innovation and customer satisfaction, you will be part of a dynamic environment that encourages learning, creativity, and collaboration. Work Environment and Company Culture We pride ourselves on our positive and inclusive company culture, built on the values of empathy, innovation, and community. As a remote team, we prioritize open communication, flexibility, and mutual respect, ensuring that every team member feels valued and supported. Our mission to make a meaningful difference in the lives of families drives everything we do, and we seek individuals who share this vision and are passionate about making it a reality. Compensation and Benefits We offer a competitive compensation package, including a $70K - $80K annual base salary (dependent on experience), with the potential for future equity participation. Our benefits package is designed to support your well-being and work-life balance, featuring: A $125/month work-from-home subsidy to enhance your remote work experience. Paid vacation, sick leave, and public holidays to ensure you have time to rest and recharge. Comprehensive medical, dental, vision, life, accident, and disability coverage for your peace of mind. Health Savings and Flexible Savings Accounts to help you plan for the future. A 401k Plan with an annual company match, supporting your long-term financial goals. Up to $300 pet adoption reimbursement, because we believe in the importance of family - including the furry members. Working Hours and Location This is a full-time, exempt position, with working hours from 9:00 AM to 5:00 PM, Monday through Friday. As a remote position, you will have the flexibility to work from anywhere, provided you have a reliable internet connection and a dedicated workspace. Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role that aligns with your values, we encourage you to apply for the Customer Experience / Partnership Specialist position at blithequark. Join our mission to revolutionize the way families save and share important information, and be part of a team that is dedicated to making a positive impact on people's lives. Apply now and take the first step towards an exciting and fulfilling career with blithequark. Apply for this job