**Experienced Customer Experience Chatroom Operator – Humanized Conversational Outreach Specialist**

Join arenaflex, a leading provider of AI-powered conversational outreach solutions, as we expand our Conversion Improvement team. As a Customer Experience Chatroom Operator, you will play a vital role in delivering exceptional customer experiences for our top clients and use cases. If you're a customer service-driven individual with a passion for conversation and a knack for handling the unexpected, we want to hear from you. **About arenaflex** arenaflex enables enterprises to connect with consumers through an innovative AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemail messages. Our proprietary natural language processing model has handled over half a billion humanized conversations to date, making us the platform of choice for some of the world's most recognizable enterprises. With a focus on empowering enterprises to capture intent and drive meaningful conversations, arenaflex has experienced rapid growth since its founding in 2016. We've nearly tripled our sales in 2021, and we're well-funded and looking to accelerate the next era of growth and expansion of our team. But arenaflex is more than just a high-growth company – we're also a community that values personal growth, teamwork, and innovation. **Job Overview** As a Customer Experience Chatroom Operator, you will be responsible for handling millions of automated humanized conversations for our clients. You will work closely with our natural language processing model to ensure that our responses are accurate, relevant, and compliant with industry standards. Your work will help inform our natural language model, making you a vital part of our team. **Key Responsibilities** * Respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service, utilizing point and click frequently asked questions canned responses. * Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical. * Escalate conversations to leadership when needed. * Document frequently asked questions for continual improvement. * Add relevancy to canned responses. * Maintain 98% or above accuracy in response handling. * Maintain a Replies per Hour rate of 60 replies per hour worked. * Other projects as assigned. **Essential Qualifications** * Experience in a Customer Service Chatroom environment. * Experience with writing responses to consumers in a real-time, chat-based environment. * Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans. * Professionalism in all interactions. * Exceptional attention to detail, high standard of excellence/perfection. * Comfortability on a computer, advanced typing skills (can't hunt and peck). * Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked. * Exceptional verbal, communication, and written skills. * Reliable and responsible to a designated schedule. * Must have reliable strong internet/WiFi. **Preferred Qualifications** * College Degree. * Experience with natural language processing or AI-powered conversational outreach solutions. * Familiarity with arenaflex's platform and tools. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced, dynamic environment. * Strong problem-solving and analytical skills. * Ability to maintain accuracy and attention to detail in a high-volume environment. * Strong typing skills (at least 60 replies per hour). * Ability to work independently and as part of a team. * Strong organizational and time management skills. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to providing opportunities for growth and development. As a Customer Experience Chatroom Operator, you will have the opportunity to: * Work with a leading provider of AI-powered conversational outreach solutions. * Develop your skills and expertise in natural language processing and AI-powered conversational outreach. * Collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Take on additional projects and responsibilities to advance your career. **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment. As a Customer Experience Chatroom Operator, you will have the opportunity to work from home and enjoy a range of benefits, including: * Flexible scheduling and work arrangements. * Ongoing training and development programs. * Opportunities for career growth and advancement. * Collaborative and supportive team environment. * Comprehensive benefits package, including health insurance, retirement plan, and paid time off. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary: $45,000 - $60,000 per year, depending on experience. * Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off. * Perks: Flexible scheduling and work arrangements, ongoing training and development programs, and opportunities for career growth and advancement. **How to Apply** If you're a customer service-driven individual with a passion for conversation and a knack for handling the unexpected, we want to hear from you. Apply now to join arenaflex's Conversion Improvement team as a Customer Experience Chatroom Operator. Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job