**Experienced Customer Experience Chatroom Operator – Humanized Conversations & Conversion Improvement**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where no two conversations are the same? If so, we want to hear from you! arenaflex is seeking an Experienced Customer Experience Chatroom Operator to join our Conversion Improvement team, where you'll play a critical role in humanizing our AI-powered conversational outreach strategy. **About arenaflex** arenaflex is a leading provider of AI-powered conversational outreach solutions, empowering enterprises to connect with consumers through human-like two-way texting, scheduled calling, and voicemail messages. Our proprietary natural language processing model has handled over half a billion humanized conversations, enabling us to deliver automation at a scale unmatched by any competitor in the messaging industry. With a strong focus on empowering enterprises to capture intent and drive meaningful conversations, arenaflex has experienced rapid growth since its founding in 2016. We're well-funded and looking to accelerate the next era of growth and expansion, and we're seeking talented individuals like you to join our team. **Job Overview** As an Experienced Customer Experience Chatroom Operator, you'll be responsible for responding to inbound messages via our chat room, providing thoughtful, articulate, and appropriate guidance to consumers in real-time. You'll work closely with our team to humanize our AI-powered conversational outreach strategy, ensuring that our clients receive exceptional customer experiences. This role requires a unique blend of customer service skills, attention to detail, and the ability to think on your feet. **Key Responsibilities** * Respond to inbound messages via our chat room, providing timely and accurate responses to consumers' questions and concerns * Create ad-hoc responses that are relevant, appropriate, and compliant with industry regulations and verticals * Escalate conversations to leadership when necessary * Document frequently asked questions for continual improvement * Add relevancy to canned responses * Maintain 98% or above accuracy in response handling * Maintain a Replies per Hour rate of 60 replies per hour worked * Participate in quality assurance and auditing processes to ensure high standards of excellence **Essential Qualifications** * Experience in a customer service chatroom environment * Experience with writing responses to consumers in a real-time, chat-based environment * Familiarity with verticals such as Automobile Insurance, Health Insurance, and Prescription Drug Plans * Professionalism in all interactions * Exceptional attention to detail, high standard of excellence/perfection * Comfortability on a computer, advanced typing skills (cannot hunt and peck) * Good grammatical, spelling, and logic skills * Exceptional verbal, communication, and written skills * Reliable and responsible to a designated schedule * Must have reliable strong internet/WiFi **Preferred Qualifications** * College degree or equivalent * Experience with natural language processing or AI-powered conversational outreach solutions * Familiarity with arenaflex's platform and tools **Core Values** At arenaflex, we're committed to a set of core values that guide our behavior and decision-making. These values are: * **Lean**: We strive to find the right balance between administration and action, streamlining processes to ensure efficiency and effectiveness. * **Passion**: We're passionate about delivering exceptional customer experiences and empowering our clients to succeed. * **Happiness**: We believe in finding a balance between personal and work life, and we offer a range of benefits and programs to support our team members' well-being. * **Improve**: We're committed to continuous improvement, seeking out new ways to innovate and streamline our processes. * **Team**: We're a team-oriented organization, supporting and assisting each other to achieve our goals. **Career Growth Opportunities & Learning Benefits** arenaflex is committed to the growth and development of our team members. We offer a range of opportunities for professional growth and learning, including: * Regular training and development programs * Mentorship and coaching opportunities * Opportunities for advancement and career growth * Access to industry-leading tools and technologies * Collaborative and dynamic work environment **Work Environment & Company Culture** arenaflex is a remote-first organization, with a flexible and dynamic work environment. We're committed to creating a culture that's inclusive, supportive, and empowering. Our team members enjoy a range of benefits, including: * Flexible work arrangements * Comprehensive benefits package * Access to wellness programs and resources * Opportunities for professional growth and development * Collaborative and dynamic work environment **Compensation, Perks, & Benefits** arenaflex offers a competitive compensation package, including: * Salary: $40,000 - $60,000 per year, depending on experience * Benefits: Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off * Perks: Flexible work arrangements, access to wellness programs and resources, and opportunities for professional growth and development **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as an Experienced Customer Experience Chatroom Operator. Apply for this job