**Experienced Customer Experience Chatroom Operator – Humanized Conversations & Conversion Improvement**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where no two conversations are alike? If so, we invite you to join our team at blithequark as a Customer Experience Chatroom Operator, where you'll play a vital role in shaping the future of conversational outreach and automation. **About blithequark** blithequark is a pioneering company that's revolutionizing the way enterprises connect with consumers through AI-powered conversational outreach. Our platform has handled over half a billion humanized conversations, enabling us to deliver automation at a scale that no other competitor in the messaging industry has been able to match. We're the platform of choice for some of the world's most recognizable enterprises, and we're looking for talented individuals like you to join our team and help us accelerate the next era of growth and expansion. **Job Overview** As a Customer Experience Chatroom Operator at blithequark, you'll be part of our Conversion Improvement team, working from the comfort of your own home to deliver exceptional customer experiences. You'll be responsible for reading consumer responses, responding contextually, and categorizing conversations accurately. Your work will help inform our natural language model, ensuring that our platform continues to deliver high-quality, humanized conversations that drive meaningful engagement and conversion. **Key Responsibilities** * Quickly and accurately respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses. * Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical. * Escalate conversations to leadership when needed. * Document frequently asked questions for continual improvement. * Add relevancy to canned responses. * Maintain 98% or above accuracy in response handling. * Maintain a Replies per Hour rate of 60 replies per hour worked. * Other projects as assigned. **Essential Qualifications** * Experience in a Customer Service Chatroom environment. * Experience with writing responses to consumers in a real-time, chat-based environment. * Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans. * Professionalism in all interactions. * Exceptional attention to detail, high standard of excellence/perfection. * Comfortability on a computer, advanced typing skills (can't hunt and peck). * Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked. * Exceptional verbal, communication, and written skills. * Reliable and responsible to a designated schedule. * Must have reliable strong internet/WiFi. **Preferred Qualifications** * College Degree. * Experience with natural language processing or AI-powered conversational outreach. * Familiarity with customer service software and tools. **Core Values** At blithequark, we're committed to a set of core values that guide our behavior and decision-making. These values are: * **Lean**: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two. Implementing streamlining methods to existing processes ensure we evolve and stay lean. * **Passion**: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. Understanding that all of the activities we take are to enable our clients, and thus blithequark as a whole to be successful. Asking the question, "How is what I am doing today, enabling the success of my teammates and my clients". * **Happiness**: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. blithequark has telecommute possibility available, overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it. * **Improve**: Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and blithequark Clients overall. * **Team**: We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team as a whole and understand how we impact everything and the value we provide. **Career Growth Opportunities & Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including: * Opportunities for professional development and growth. * Access to training and development programs. * Mentorship and coaching from experienced team members. * A culture of innovation and experimentation. **Work Environment & Company Culture** We're a remote-first company, which means you'll have the flexibility to work from anywhere. Our team is distributed across the globe, and we're proud of our diverse and inclusive culture. We're a company that values work-life balance, and we offer a range of benefits to support your well-being, including: * Flexible working hours. * Unlimited vacation time. * Comprehensive health insurance. * Access to mental health resources. **Compensation, Perks, & Benefits** We offer a competitive salary and benefits package, including: * A base salary of $40,000 - $60,000 per year. * Bonus structure based on performance. * Comprehensive health insurance. * Access to mental health resources. * Unlimited vacation time. * Flexible working hours. * Professional development opportunities. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job