Experienced Customer Experience Manager for Remote Support – Leading Retail Industry Expertise in Client Care and Operational Excellence

Welcome to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and driving operational excellence in the retail industry. As a leader in home improvement, we are committed to providing top-notch products and services to our customers, and we are looking for a talented Customer Experience Manager to join our team. In this role, you will be responsible for driving customer satisfaction, mentoring partners, and ensuring seamless store operations. If you are a motivated and results-driven individual with a passion for customer care and operational excellence, we encourage you to apply for this exciting opportunity. Job Overview The Customer Experience Manager is a critical role at blithequark, responsible for administering the execution of store norms across the entire store, including client care, division availability, and functional cycle. As a CXM, you will be part of the store initiative and supervisory crew, working closely with partners to ensure a safe and efficient opening and closing process. You will also be responsible for mentoring partners, addressing customer service escalations, and performing Director On-the-job (MOD) obligations. Key Responsibilities Drive customer assistance and partner engagement; mentor Partners on appropriate client care procedures and ensure the team is giving the highest level of customer service Resolve customer escalations inside the store and through Client Care Ensure Division Managers and Floor Deals Partners are prepared for high-volume sales periods Monitor customer traffic through checkouts and take action to ensure clients are receiving quick, friendly help Take corrective action as required Provide at-the-moment coaching based on observations and behavior Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline Recognize Partners for demonstrating assumptions and use recognition tools (Partner Awards) to highlight partners showing value-based behaviors and productivity Provide input to ASMs on partner performance and participate in talent planning for every hourly partner Assist SM and ASMs with partner interview and hiring process Support and address missed time-clock punches, fluctuations, schedule changes, get call outs, and communicate with ASMs and SM regarding follow-up actions Ensure adherence to work rule policies regarding a safe and secure workplace referred to in the Guidelines of Performance Hold Partners accountable for following all Standard Operating Procedures (SOPs) Essential Qualifications Bachelor's Degree Ability to work a flexible schedule Must be legally authorized to work in the US Preferred Qualifications Entire store management experience Large box retail insight Home improvement industry experience Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our partners. As a Customer Experience Manager, you will have access to ongoing training and development opportunities, including mentorship programs, leadership development, and career advancement opportunities. You will also be part of a dynamic and supportive team, working together to drive customer satisfaction and operational excellence. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on values of respect, integrity, and teamwork, and we are committed to creating a workplace where everyone feels valued and supported. As a Customer Experience Manager, you will be part of a team that is passionate about delivering exceptional customer experiences and driving operational excellence. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary range of $20 - $30 per hour, depending on experience. We also offer a range of perks and benefits, including flexible scheduling, opportunities for career advancement, and a supportive work environment. Conclusion If you are a motivated and results-driven individual with a passion for customer care and operational excellence, we encourage you to apply for this exciting opportunity to join the blithequark team as a Customer Experience Manager. With a competitive compensation package, ongoing training and development opportunities, and a supportive work environment, this is a career opportunity not to be missed. Apply now to take the first step in your journey with blithequark! Apply for this job