Experienced Remote Contact Center Pharmacist – Delivering Personalized Medication Therapy Management and Clinical Consultation Services

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring heart to every moment of healthcare. This guiding principle inspires our commitment to delivering human-centric health care that is tailored to the needs of a rapidly changing world. Our brand, with heart at its core, sends a powerful message that the way we deliver our services is just as important as what we deliver. We are seeking a dedicated and compassionate Pharmacist to join our Retail Customer Care team, where you will play a vital role in transforming our culture and accelerating our ability to innovate and deliver personalized solutions that make healthcare more accessible, convenient, and affordable. Job Overview We are looking for a remote contact center Pharmacist with a strong passion for delivering exceptional patient care and medication therapy management. As a key member of our team, you will apply your advanced clinical knowledge and skills to provide expert consultation services to healthcare professionals, ensuring that patients receive the best possible care. You will stay up-to-date with evidence-based practices, monitor adverse events, and contribute to quality improvement initiatives that enhance patient safety and overall healthcare outcomes. Key Responsibilities Communicate with customers over the phone or through other communication channels to address medication-related concerns and ensure optimal medication therapy management Verify the accuracy and appropriateness of prescription orders, ensuring that prescribed medications align with patients' health conditions and potential drug interactions Respond to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions Conduct research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement Design a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories Develop a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care and positive patient experiences Establish customer care service protocols that emphasize exceptional customer service and address medication-related concerns Help establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications Integrate reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service Essential Qualifications 5+ years of pharmacy work experience Registered Pharmacist (RPh) licensure required in state of residence Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire Advanced problem-solving and decision-making skills Advanced knowledge of medical terminology Advanced collaboration and teamwork skills Advanced growth mindset skills (agility and developing yourself and others) Advanced skills in execution and delivery (planning, delivering, and supporting) Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option Advanced digital literacy skills Preferred Qualifications Call center experience Education: BS in Pharmacy or PharmD Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Pharmacist in our Retail Customer Care team, you will have access to a range of learning and development opportunities, including training programs, workshops, and conferences. You will also have the chance to work with a talented team of healthcare professionals who are passionate about delivering exceptional patient care. Work Environment and Company Culture Our company culture is built on a foundation of heart, humility, and a commitment to excellence. We believe in empowering our employees to take ownership of their work and to make a positive impact on the lives of our patients. We offer a dynamic and supportive work environment that is designed to help you thrive and grow in your career. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful, and we are looking for like-minded individuals to join our team. Compensation, Perks, and Benefits We offer a competitive compensation package that includes a base salary range of $34.76 - $91.49 per hour, as well as eligibility for a bonus, commission, or short-term incentive program. Our employees also enjoy a range of benefits, including medical, dental, and vision coverage, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer numerous well-being programs, education assistance, free development courses, and a store discount, as well as paid time off and holidays. Conclusion If you are a compassionate and dedicated Pharmacist who is passionate about delivering exceptional patient care and medication therapy management, we encourage you to apply for this exciting opportunity to join our Retail Customer Care team at arenaflex. As a member of our team, you will play a vital role in transforming our culture and accelerating our ability to innovate and deliver personalized solutions that make healthcare more accessible, convenient, and affordable. Don't miss this chance to bring your heart to every moment of healthcare and to make a positive impact on the lives of our patients. Apply for this job