**Experienced Customer Experience Manager – Union Benefits Sales Representative – Fully Remote Opportunity**

Are you a highly motivated and results-driven professional seeking a career that offers unparalleled flexibility, growth opportunities, and a chance to make a meaningful impact in the lives of union members? Look no further than arenaflex, a pioneering organization dedicated to providing permanent and portable benefits to over 44,000 labor unions, veteran groups, and associations across the US and Canada. **About arenaflex** arenaflex is a trailblazer in the industry, contracted with a vast network of unions, veteran groups, and associations. Our mission is to empower union members with the benefits they need and deserve, and we're seeking a talented Customer Experience Manager to join our fully virtual team. As a Customer Experience Manager, you'll have the unique opportunity to work directly with union members, providing them with exceptional service and support. **What Makes This Opportunity Unique?** Unlike many other positions, our Customer Experience Manager role offers a distinct advantage: all leads are third-party generated by the union president, eliminating the need for cold calling or soliciting. We provide our team members with everything they need to succeed, including comprehensive training and industry-leading resources. Our goal is to empower our team to excel in their roles and make a lasting impact in the lives of our clients. **Key Responsibilities:** As a Customer Experience Manager at arenaflex, you'll be responsible for: * Providing exceptional customer service to union members, addressing their queries, and resolving any issues in a timely and professional manner. * Building strong relationships with union members, understanding their needs, and delivering tailored solutions to meet their requirements. * Collaborating with our team to develop and implement strategies to improve customer satisfaction and loyalty. * Staying up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence in service delivery. * Participating in weekly training sessions led by top industry leaders to expand your knowledge and refine your skills. **Essential Qualifications:** To succeed in this role, you'll need: * Excellent communication skills, including active listening and effective problem-solving. * A learning mindset, readily adapting and adjusting to new situations. * The ability to thrive both independently and as part of a collaborative team. * A tenacious work ethic and an unwavering drive for success. **Preferred Qualifications:** While not essential, the following qualifications would be highly beneficial: * Experience in customer-facing roles, preferably in the insurance or benefits industry. * Knowledge of union benefits and the labor union market. * Familiarity with CRM software and other industry-leading tools. * A proven track record of delivering exceptional customer service and driving customer satisfaction. **Skills and Competencies:** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Adaptability and flexibility in a fast-paced environment. * Strong organizational and time management skills. * Proficiency in CRM software and other industry-leading tools. **Career Growth Opportunities and Learning Benefits:** As a Customer Experience Manager at arenaflex, you'll have access to: * Comprehensive training programs, led by top industry leaders. * Ongoing coaching and mentoring to support your growth and development. * Opportunities for career advancement and professional development. * A dynamic and supportive work environment that encourages collaboration and innovation. **Work Environment and Company Culture:** arenaflex is a fully virtual organization, offering the flexibility and work-life balance you deserve. Our team is passionate about delivering exceptional service and making a meaningful impact in the lives of our clients. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. **Compensation, Perks, and Benefits:** As a Customer Experience Manager at arenaflex, you'll enjoy: * A competitive salary and bonus structure. * Comprehensive health insurance reimbursement. * Life insurance coverage. * Access to industry-leading resources and cutting-edge technology. * A dynamic and supportive work environment that encourages collaboration and innovation. **Conclusion:** If you're a highly motivated and results-driven professional seeking a career that offers unparalleled flexibility, growth opportunities, and a chance to make a meaningful impact in the lives of union members, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and discover a career that truly makes a difference. **How to Apply:** To apply for this exciting opportunity, please visit our website and submit your application. We look forward to reviewing your application and welcoming you to our team. Apply Job! Apply for this job