**Experienced Customer Onboarding Consultant – Strategic Deployment and Partnership Growth**

At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and loyalty. As a key member of our Pro Outside Sales Operations and Enablement team, the Customer Onboarding Consultant plays a vital role in ensuring seamless integration and deployment of new and existing customers into our Pro programs. This is a full-time, remote opportunity that offers the flexibility to work from anywhere in the United States. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in a rapidly changing market. Our Pro programs are designed to help customers achieve their goals and maximize their potential, and we're seeking a highly skilled and motivated Customer Onboarding Consultant to join our team. **Key Responsibilities** As a Customer Onboarding Consultant, you'll be responsible for providing strategic guidance and support to new and existing customers, ensuring a positive and successful deployment experience into our Pro programs. Your key responsibilities will include: * **Pre-Agreement Support** + Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership + Consult with customers and National Account Managers to identify customer set-up needs and requirements, and prioritize key target dates to develop a strategy and execution plan + Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating and overcoming activation roadblocks, and managing expectations as plans change and processes evolve * **Partnering with Cross-Functional Teams** + Partner with 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved + Collaborate with Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension + Work with Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms + Partner with National Account Manager, Sr. National Account Manager, and Director of National Accounts to strategize and execute the agreement and deployment of the partnership inside and outside of the arenaflex organization following Onboarding phases model + Communicate and educate Regional Pro Services Directors, Project Services Managers, and Field sales teams on the agreement details and expectations of the agreement + Collaborate with Customer Teams, including but not limited to a customer's operations teams, procurement teams, and Technical/Implementation teams * **Post-Launch Support** + Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Manager + Provide post-launch support to clients and National Account Manager through partnership presentations, trouble-shooting implementation issues, communicating resolution timelines, and managing expectations + Execute on transition plans and move to full sales support by the National Account team **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * **Education** + High school diploma required + Bachelor's Degree strongly preferred, however, work experience may be considered in lieu of formal education * **Experience** + At least 3 years in sales, account management, or customer onboarding + Strong project management skills + Excellent presentation skills + Excellent oral and written communication skills + Ability to analyze and report data + Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications + MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint + Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines + B2B outside sales experience strongly preferred + Prior experience with E Commerce/Third Party platform management preferred **Skills and Competencies** To excel in this role, you'll need to possess the following skills and competencies: * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong project management skills * Ability to prioritize tasks and manage multiple assignments * Strong organizational skills with attention to detail * Ability to adapt to changing priorities and deadlines * Strong customer service skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Onboarding Consultant, you'll have opportunities to: * Develop your skills and expertise in customer onboarding and sales * Collaborate with cross-functional teams to drive business growth and customer satisfaction * Participate in training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your career **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. As a remote employee, you'll have the flexibility to work from anywhere in the United States, while still being part of a team that's passionate about delivering exceptional customer experiences. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary range: $81,200.00 - $135,400.00 annually * Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and career growth **Equal Opportunity Employer** arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. **Qualified Applicants with Arrest or Conviction Records** Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. **Apply Now** If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job