**Experienced Customer Relations Call Center Agent – Work From Home (Nationwide) at arenaflex**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Relations Call Center Agent, working from the comfort of your own home and serving as a vital part of our nationwide customer service team. At arenaflex, we're committed to revolutionizing the way we deliver healthcare services, and we're looking for talented individuals like you to help us achieve our mission. As a Customer Relations Call Center Agent, you'll play a critical role in upholding our values of responsiveness, reliability, and professionalism, ensuring that every customer interaction is a positive and memorable experience. **About arenaflex** arenaflex is a leading healthcare company dedicated to delivering enhanced human-centric healthcare solutions for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and we're committed to creating a culture that values empathy, compassion, and innovation. **Job Summary** As an Experienced Customer Relations Call Center Agent, you'll be responsible for responding to customer calls, emails, chats, and letters in a manner that reflects our company's purpose and values. You'll serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers. Your exceptional communication skills, combined with your ability to collaborate with field management, category managers, and other departments, will enable you to resolve customer concerns in a timely and proficient manner. **Responsibilities** * Respond to customer calls, emails, chats, and letters in a manner that reflects our company's purpose and values * Serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers * Utilize excellent communication skills to review and process incoming phone calls, emails, chats, and letters * Respond to customers either on the phone or via written communications * Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner * Provide customer service upholding our goals of delivery through the execution of responsiveness, reliability, and professionalism **Requirements** * Minimum of 1 consecutive year experience in customer service * Excellent communication, organization, and follow-up skills * Ability to articulate program details to customers over the telephone and in writing * Strong PC skills, including the ability to toggle from different applications * Microsoft (MS) Windows-based applications and MS Office proficiency * Flexibility in work schedule and ability to complete paid company training program * Bilingual in Spanish strongly preferred * Prior inbound Call Center experience and previous experience working from home a plus * Prior retail experience or Pharmacy experience **Preferred Qualifications** * Education: Verifiable High School diploma, GED, or equivalent experience * Experience: Prior retail experience or Pharmacy experience **Work Schedule** * Candidates must be available and flexible to work between the hours of 9am-8pm, Eastern Time * Must be available to work both Saturday and Sunday * This is a full-time role, 40 hours per week * Days off may not be consecutive (for example, could be Wednesdays and Sundays off) **Pay Range** * The typical pay range for this role is: $17.00 - $34.15 * This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls * The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors **Benefits** * arenaflex offers a full range of medical, dental, and vision benefits * Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees * The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits * arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners * As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year **Why Join arenaflex?** * As an arenaflex employee, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences * You'll have the opportunity to work from the comfort of your own home, with a flexible schedule that suits your needs * arenaflex offers a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan * You'll have access to numerous well-being programs, education assistance, free development courses, and discount programs with participating partners * arenaflex is an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission, and to submit your application. We look forward to hearing from you! Apply Job! Apply for this job